1. Management of Responsive Behaviours Presented by Michelle Russell RGN MSc. PGDip (CHSE) 1© Michelle Russell T/A REDtrain 2015 Nr. of Slides: 10 This Slide :

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3. “Responsive Behaviours” Vs. “Challenging Behaviours” – a new way of thinking - what is the behaviour a response to ? 3Nr. of Slides: 10 This Slide :

4. A Supportive Staff Response to a person with Anxiety 1.Acknowledgement 2. Short Term Goals 3. Positive Language and Reinforcement 4. Active Listening 5. Use Re-Statement to Clarify 4Nr. of Slides: 10 This Slide :

5. Communication 5Nr. of Slides: 10 This Slide :

6. Staff Directive response to a person who has become Defensive 1.Questioning: A. Information Seeking B. Challenging Interventions: A. Give rational response. B. Ignore the challenge but not the person 2. Refusal: A state of non-compliance Interventions: Set Limits: Give a Positive choice and state the consequences for non-compliance 6Nr. of Slides: 10 This Slide :

7. Limit Setting Keys to Setting Limits Definition: “ Positive choice with clear consequences for outcomes” Simple & Clear Reasonable Enforceable Question : How do you set limits ? 7Nr. of Slides: 10 This Slide :

8. Rational Detachment and the Shared Experience Rational Detachment: The ability to stay in control of one’s own behaviour and not taking acting out behaviour personally. Question : How do you remain “Rationally Detached” ? Shared Experience: Staff Attitudes and Approaches impact on Client’s Attitudes and Approaches and Vice Versa 8Nr. of Slides: 10 This Slide :

9. Post Crisis Debrief Control Orient Patterns Investigate Negotiate Give 9Nr. of Slides: 10 This Slide :

10. And finally …….. Thank You – Any Questions ?? © Michelle Russell T/A REDtrain 2015 Nr. of Slides: 10 This Slide :10