1. Value Stream Management for Lean Healthcare IDM 404 Spring 2014 Lean Six Sigma Terminology SOURCES: Minitab 15 Help Guide The Lean Healthcare Pocket Guide XL (2008) Authors: Debra Hadfield, RN MSN and Shelagh Holmes, RN Value Stream Management for Lean Healthcare (2009) Authors: Don Tapping, Sue Kozlowski, Laura Archbold, and Todd Sperl

2. Lean Six Sigma Terms 1 Voice of the Customer (VOC) Internal customer, external customer DMAIC 5S 5 Whys Cause and Effect Diagram Histogram Flowchart Check sheet Spring 2014IDM 404 Dr. Joan Burtner Slide 2

3. IDM 404 Dr. Joan Burtner Slide 3 Lean Six Sigma Terms 2 JCAHO JIT PDCA Balanced Scorecard Continuous flow Cycle time, Takt time Document tagging FIFO Current state map, Future state map Spring 2014

4. IDM 404 Dr. Joan Burtner Slide 4 Lean Six Sigma Terms 3 Kaizen, kaizen blitz Kanban Leveling, line-balancing Mistake proofing (poka-yoke) Observation guide Pareto chart Process Process map Queue time Spring 2014

5. IDM 404 Dr. Joan Burtner Slide 5 Lean Six Sigma Terms 4 Root cause Spaghetti diagram Standard Work Upstream, downstream Value stream, value stream map Visual control Waste, waste walk, waste audit Work load balancing Spring 2014

6. Statistical Terms Nominal, Ordinal, Interval Data Significance level, alpha, confidence interval Mean, median, mode, standard deviation, variance Experimental Designs  Single sample, Two-sample, Multiple sample  Single factor, Two-sample, Multiple sample Parametric Hypothesis Tests  T-tests, Z-tests, ANOVAs Non-Parametric Hypothesis Tests  Mann-Whitney, Rank-Sum, Kruskal-Wallis, Sign, Moody’s Median  Chi-square Tests Spring 2014IDM 404 Dr. Joan Burtner Slide 6