1. @ContentsExecutive Summary123456789101112Annexures A M A J U B A Umkhandlu Wesifunda District Municipality Distrik Munisipaliteit @ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures April 2003AmajubaWSDPp001a_Contents 1 @ List of Contents EXECUTIVE SUMMARY CHAPTER 1: ADMINISTRATION 1.1Name and address of WSA 1.2 Contact person / persons 1.3WSDP drafting team 1.4IDP drafting team 1.5Participation process 1.6Responsible officials 1.7Approval by Council CHAPTER 2: IDP AND WSDP GOALS Executive Summary 2.0Introduction 2.1IDP vision 2.2IDP priority issues and objectives related to water services 2.3Sustainable water services sub-goals 2.4Integrated water resource management sub-goals 2.5Efficient and effective water services institutional arrangements sub-goals

2. @ContentsExecutive Summary123456789101112Annexures A M A J U B A Umkhandlu Wesifunda District Municipality Distrik Munisipaliteit @ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures April 2003AmajubaWSDPp001a_Contents 2 @ List of Contents CHAPTER 3: PHYSICAL AND SOCIO-ECONOMIC PROFILE Executive Summary 3.0Setting the Scene 3.1 Maps: Current situation 3.2Maps: Future situation 3.3Physical profile 3.4Topographical profile 3.5Current consumer profile 3.6Present population and projected population growth rates 3.7Demographic trends and migration patterns 3.8Age and gender profile 3.9 Health profile 3.10Employment profile 3.11Household income 3.12Poor household definition 3.13Economic sectors, GGP contribution and employment 3.14Economic trends 3.15Conclusion CHAPTER 4: SERVICE LEVEL PROFILE Executive Summary 4.0Service level policy 4.1Residential consumer units for water: urban 4.2Residential consumer units for water: rural:dense 4.3Residential consumer units for water: rural:village 4.4Residential consumer units for water: rural:scattered

3. @ContentsExecutive Summary123456789101112Annexures A M A J U B A Umkhandlu Wesifunda District Municipality Distrik Munisipaliteit @ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures April 2003AmajubaWSDPp001a_Contents 3 @ List of Contents 4.5Residential consumer units for water: rural:farmland 4.6Residential consumer units for sanitation: urban 4.7Residential consumer units for sanitation: rural:dense 4.8Residential consumer units for sanitation: rural:village 4.9Residential consumer units for sanitation: rural:scattered 4.10Residential consumer units for sanitation: rural:farmland 4.11Public institutions and “dry” industries: urban 4.12Public institutions and “dry” industries: rural 4.13Wet industries: urban and rural 4.14‘Raw’ water consumers: urban and rural 4.15Industrial consumer units for sanitation: urban and rural 4.16Industries and their permitted effluent releases 4.17Customer services summary CHAPTER 5: WATER RESOURCE PROFILE Executive Summary 5.0Introduction 5.1Surface water sources 5.2Groundwater sources – aquifer characteristics 5.3Groundwater monitoring 5.4External sources 5.5Water returned to resources 5.6Quality of water taken from source: urban 5.7Quality of water taken from source: rural 5.8Reporting on quality of water taken from source 5.9Quality of water returned to the resource: urban 5.10Quality of water returned to the resource: rural 5.11 Pollution contingency measures

4. @ContentsExecutive Summary123456789101112Annexures A M A J U B A Umkhandlu Wesifunda District Municipality Distrik Munisipaliteit @ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures April 2003AmajubaWSDPp001a_Contents 4 @ List of Contents CHAPTER 6: WATER CONSERVATION / DEMAND MANAGEMENT (WC/WDM) Executive Summary 6.0General 6.1 and 6.2Targets for reducing unaccounted for water: urban and rural 6.3 and 6.4Reducing high pressure for residential customers: urban and rural 6.5Consumer/end-use demand management: public information and education programmes 6.6 and 6.7Leak and meter repair programmes: urban and rural 6.8Working for water programme CHAPTER 7: WATER SERVICES INFRASTRUCTURE PROFILE Executive Summary 7.0Introduction 7.1Existing infrastructure 7.2Brief functional description of existing main infrastructure components (urban & rural) 7.3Existing groundwater infrastructure 7.4Existing surface water infrastructure 7.5Existing water treatment works infrastructure 7.6Existing pump stations infrastructure 7.7Existing bulk pipeline infrastructure 7.8Existing reservoir infrastructure 7.9Existing reticulation infrastructure (by supply zone) 7.10Schemes to be transferred: water 7.11Schemes to be transferred: sanitation 7.12Schemes to be rehabilitated

5. @ContentsExecutive Summary123456789101112Annexures A M A J U B A Umkhandlu Wesifunda District Municipality Distrik Munisipaliteit @ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures April 2003AmajubaWSDPp001a_Contents 5 @ List of Contents 7.13New infrastructure to be built 7.14Future internal and connector infrastructure 7.15Future bulk water supply infrastructure 7.16Future bulk sanitation infrastructure 7.17Conclusion CHAPTER 8: WATER BALANCE Executive Summary 8.0Introduction 8.1Amount of bulk water abstracted (Ml/year) 8.2Amount of bulk water purchased from others (Ml/year) 8.3Water supplied to consumers (Ml/year) – urban 8.4Water supplied to consumers (Ml/year) – rural 8.5Total physical water losses (Ml/year) 8.6Total influent received at treatment works 8.7Conclusion CHAPTER 9: WATER SERVICES INSTITUTIONAL ARRANGEMETNS PROFILE Executive Summary 9.0Introduction 9.1WSA functions and outputs 9.2WSA capacity development 9.3Bylaws affecting water services 9.4Water services providers (retail water) – current year 9.5Water services providers (retail water) – year 5

6. @ContentsExecutive Summary123456789101112Annexures A M A J U B A Umkhandlu Wesifunda District Municipality Distrik Munisipaliteit @ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures April 2003AmajubaWSDPp001a_Contents 6 @ List of Contents 9.6Water services providers (sanitation) – current year 9.7Water services providers (sanitation) – year 5 9.8Water services providers (bulk water) – current 9.9Water services providers (bulk water) – year 5 9.10Water services providers (bulk sanitation) – current 9.11Water services providers (bulk sanitation) – year 5 9.12Support services agents (water) – current 9.13Support services agents (water) – year 5 9.14Sanitation promotion agent – current 9.15Sanitation promotion agent – year 5 9.16Support service contracts – current 9.17 WSP staffing levels: water 9.18WSP staffing levels: sanitation WSP staffing levels summary 9.19WSP training programs CHAPTER 10: CUSTOMER SERVICES PROFILE Executive Summary 10.0Introduction 10.1Quality of service for water: urban 10.2Quality of service for water: rural 10.3 to 10.6Attending to complaints 10.7Education for basic water services 10.8Pollution awareness 10.9 Proposed customer services agreement

7. @ContentsExecutive Summary123456789101112Annexures A M A J U B A Umkhandlu Wesifunda District Municipality Distrik Munisipaliteit @ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures April 2003AmajubaWSDPp001a_Contents 7 @ List of Contents CHAPTER 11: FINANCIAL PROFILE Executive Summary Introduction 11.0Total Cost of Ownership 11.1Capital expenditure: water 11.2Capital expenditure: sanitation 11.3Sources of capital income: water 11.4Sources of capital income: sanitation Capital expenditure conclusion 11.5Operating expenditure: water 11.6Operating expenditure: sanitation Operating expenditure conclusion 11.7Operating income: subsidies 11.8Operating income: tariffs 11.9Fixed charges: residential (per month) for water 11.10Fixed charges: residential (per month) for sanitation 11.11Volume charges or other charge mechanisms: residential sanitation 11.12Block tariffs: residential (R/kl) for water 11.13Subsidy targeting approach for free basic water 11.14Fixed charges and block tariffs: industrial for water 11.15Fixed charges and block tariffs: industrial for wastewater 11.16Fixed charges and block tariffs: commercial for water 11.17Fixed charges and block tariffs: commercial for wastewater 11.18Fixed charges and block tariffs: other for water 11.19Fixed charges and block tariffs: other for wastewater 11.20Total income (and non-payment) and expenditure: water 11.21Total income (and non-payment) and expenditure: sanitation 11.22Sales arrangements 11.23Metering and billing: urban

8. @ContentsExecutive Summary123456789101112Annexures A M A J U B A Umkhandlu Wesifunda District Municipality Distrik Munisipaliteit @ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures@ContentsExecutive Summary123456789101112Annexures April 2003AmajubaWSDPp001a_Contents 8 @ List of Contents 11.24Metering and billing: rural dense 11.25Metering and billing: rural village 11.26Metering and billing: rural scattered 11.27Metering and billing: rural farmland 11.28Conclusion CHAPTER 12: LIST OF PROJECTS Executive Summary 12.1Annual water and sanitation project list 12.2WSA sustainability project list ANNEXURE A: Water Services Development Plan Maps ANNEXURE B: Existing water infrastructure details