1. Estonian experience in implementing e-governance by linking it to the research and educational field Dr. Ingrid Pappel, PhD 1

2. This topic is about Estonian e-Governance platform bringing out three dimension:  Building blocks for digital administration moving towards e-Governance  Bringing local governments closer to e-governance in a form of e-LocGov model  Raising awareness in the field of e-governance through educational field at Tallinn University of Technology Introduction 2

3.  I have been an entrepreneur since 1996, Interinx Ltd, partner  Many IT developments under Interinx Ltd such as a real estate portal www.kv.ee, EDRMS Amphora, DEC etgwww.kv.ee  Faculty member, PhD, at Tallinn University of Technology  Head of International Master´s programme e- Governance Technologies and Services  Consulting different e-governance related projects in Estonia and abroad Mother of two beautiful children About me 3

4.  Legislative framework and adaption of the new thinking  Technological needs were described  Government / public sector understood the importance of digitalised management - > EDRMS We needed basic solutions for:  Authentication and identification  Interoperability and data exchange Starting points 4

5. Building blocks 5 Electronic Identity: Authentication of a user by digital certificate embedded in the ID card or SIM card Digitalised information: Information systems and databases on all levels of government Formalised exchange: X- road - the connection of government databases by a data exchange service layer

6.  Databases act (1997/2006)  Public Information Act (2001)  Digital Signatures Act (2000)  Personal Data Protection Act (1996)  Principles of Estonian Information Policy (1998, 2004)  Action Plan of Estonian Information Policy – (eEstonia)  Digital Agenda (2013) NB! EDRMS appeared to be a basic platform to start build everything on top of that! Legal framework 6

7. X-road as a eGov platform 7

8. 8 Moving to eLocGov

9.  E-governance awareness and knowledge missing or low  Chaotic ICT infrastructure, interoperability underestimated  Lack of concrete rules and procedures to offer public services in a common “digital way”  Lack of collaboration, local governments’ ICT should be more centralised  Low participatory democracy and involvement of citizens in decision-making processes Problems and starting points 9

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11. Goals and main objectives  Increase digital document exchange by the implementation of digital records management  Re-engineering of the work processes and procedures of local governments  Development of the framework including technology implementation methodology and assessment  Measuring and monitoring changes in digital performance 11

12. Testing base  More than 100 local governments  Different projects conducted in local governments  Good cooperation and agreements; consistently growing knowledge base; good ties with practitioners and researchers  Lean methodology approach, different cycles of investigations 12

13. eLocGov model 13

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15. New work-routines based on EDRMS  Increased efficiency for service provision in digital way  Facilitates the efficiency and transparency of administrative functions while engaging citizens and transforming the nature of democracy  Focus on designing, developing and improving governmental systems to implement digital records management in local governments Increased efficiency in local governments 15

16. The unified implementation methodology  Increases the officials’ awareness faster by providing a common ground for understanding  The unified descriptions of workflows, processes and document lists help more easily adapt software functions (pre-described envinronment)  Commonly agreed procedures, Local Government Systems, help smoother implementation  Efficient learning environment gives better understanding about the functions of local governments Managing organisational changes 16

17. Criteria and evaluation methods for digital perfomance index in local governments  The characteristics are described as primarily agreed measurement sets  By evaluating citizen partipication in workflows to measure and identify digitally offered user- centric services Measuring organisational change 17

18.  Right mix of private and public initiative  Active role of government, project based development  Identification infrastructure and secure data exchange environment X-road  Secure citizen portal and secure document exchange portal  Supportive legislation  Little legacy of previous practices Main points for success 18

19. However, as e-Governance is not only technology but also innovation, policy, legal and fiscal frameworks, management and economy, which needs to be linked into the educational platform! The curriculum e-Governance Services and Technologies brings together science, practices and knowledge in these fields and trains very internationally needed specialists of the e-Governance 19

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21. Master´s programme in brief 21

22.  focuses on designing, developing and improving governmental systems and implementing e- government components on every level of the state  provides specialisations on IT technologies and (e-)services lead by innovation in ICT  gives clear understanding of rhe adoption and marketing of e-governance  enables practical research and project work during studies Key features

23. Different disciplines  Law  IT & Cyber Security  Public administration  Economy and finance Two specialisations  e-governance services – strategy, PA, law, general management  e-governance technologies – IT manager, architect, technology management Interdisciplinary program

24. Students from different countries with different cultural backgrounds: Estonia, India, Georgia, Ukraine, Moldova, Palestine, China, Sri Lanka, USA, Germany, Turkey, Hungary, Nigeria Students have previous experiences from economy, law, public administration, IT, public relations, marketing. Most of Estonian students are currently working officials from public sector Average age of a student is 28 Variety of scholarships available: Ministry of Foreign Affairs scholarships(400 €), DoRa6, DoRa8 and DoRa9,Smart Specialization scholarship by Ministry of Research and Education (160 €) etc. Students

25.  Lecturers from Tallinn University of Technology have broad experiences through academic activities from ICT field as well as from all the other domains that contribute to the development of the e-governance specialists (law, cyber security, public administration, economy and finance etc.).  Experts and specialists from private and public sector with practical experience from the field (E- Governance Academy, Ministries of Estonia, State Agencies, Estonian Association of Information Technologies and Communication, Nortal, Interinx, Trinidad, Ernst & Young etc.) Lecturers

26. THANK YOU! Ingrid Pappel Ingrid.pappel@ttu.ee 26