1. World Health Organization
28 April, 2017
WHO Framework on integrated people-centred health services
Primary Health Care Improvement
Global Stakeholder Meeting
Geneva, 7 April 2016

2. Health system challenges
EMERGING DEMANDS
SYSTEM CONSTRAINTS
Unhealthy behaviours
& lifestyle choices
Lack of community empowerment and engagement
Double-burden
of disease and multimorbidity
Insufficient and misaligned
financing
Sub-optimal
health workforce
HEALTH SYSTEM
Unequal access
Poor quality/safety
Deficient participation
Low satisfaction
Greater citizens expectations
Increased need to
self-manage care
Service fragmentation and inappropriate
service delivery model
Need for cost efficiency and accountability
Limited intersectoral action

3. A model for integrated people-centred health services delivery
© World Health Organization 2015

4. The vision
“All people have equal access to quality health services that are co-produced in a way that meets their life course needs, are coordinated across the continuum of care and are comprehensive, safe, effective, timely, efficient and acceptable; and all carers are motivated, skilled and operate in a supportive environment”

5. The way forward: five strategies
© World Health Organization 2015

6. The way forward: five strategies
© World Health Organization 2015

7. Examples of interventions
Strategy 1.
Empowering & engaging people
Examples of interventions
Improving health literacy
Fostering community participation
Sharing decision making between people & health professionals
Boosting community awareness
Giving people access to personal
health records
Enhancing community delivered care
Supporting self-management
Harnessing patient and user groups
Addressing structural factors that marginalize at-risk communities
Promoting personal care

8. Parallel processes in the development and implementation of the Framework
Framework consultation
Implementation support
Interim report
Public consultation
Consultation with WHO Regional Offices
2015
Roadmap for implementation
Assessment toolkit
Developing tools for monitoring & evaluation
Exchanging knowledge and facilitating change
Executive Board
World Health Assembly
2016
© World Health Organization 2015

9. Exchanging knowledge and facilitating change
Supporting the implementation of the Strategy: aims and objective
Fostering partnerships
Exchanging knowledge and facilitating change
Developing a web platform
Supporting
demonstration sites
© World Health Organization 2015

10. www.integratedcare4people.org Integratedcare4people
© World Health Organization 2015

11. CONTACT INFORMATION
Services Delivery and Safety Department
World Health Organization
Avenue Appia 20
CH-1211, Geneva 27
Switzerland
For more information on health services delivery visit