1. Quality and Compliance Enterprise RTOs Friday 5 th July 2013

2. The enterprise is registered as an RTO The employees of the enterprise are the primary recipients of the training and assessment services provided by the RTO The core business of the enterprise is not training and development The enterprise is a legal business entity within Australia The enterprise RTO

3. Abigroup Contractors Pty Ltd Accor Hotel Group Airservices Australia Attorney General’s Department Aurora Energy Tasmania Australian Customs and Border Protection Service Australian Drilling Industry Training Committee Ltd Australian Federal Police Australian Public Service Commission Australian Maritime Safety Authority Australian Taxation Office BIS Industries Limited Boral Construction Materials Ltd Brisbane Convention and Exhibition Centre Calvary Home Care Services Ltd Carter Holt Harvey Wood Products Australia Pty Limited CSL Limited Department of Agriculture Fisheries and Forestry Department of Community Safety Qld Department of Defence Department of Environment and Conservation WA Department of Fire and Emergency Services WA Department of Justice Vic Department for Planning, Transport and Infrastructure SA DP World Australia Limited Energex Ergon Energy Corporation Limited SA Power Networks Fire and Emergency Services Authority of Western Australia Fire and Rescue NSW Foxtel Management Pty Limited Friendly Society Medical Association Ltd Goulburn Murray Water HBF Health Funds Inc Honda Australia Pty Ltd Hospitals Contribution Fund of Australia Ltd IBM Australia Ltd Insurance Australia Group Services Pty Ltd Leighton Contractors Abigroup Contractors Pty Ltd Accor Hotel Group Airservices Australia Attorney General’s Department Aurora Energy Tasmania Australian Customs and Border Protection Service Australian Drilling Industry Training Committee Ltd Australian Federal Police Australian Public Service Commission Australian Maritime Safety Authority Australian Taxation Office BIS Industries Limited Boral Construction Materials Ltd Brisbane Convention and Exhibition Centre Calvary Home Care Services Ltd Carter Holt Harvey Wood Products Australia Pty Limited CSL Limited Department of Agriculture Fisheries and Forestry Department of Community Safety Qld Department of Defence Department of Environment and Conservation WA Department of Fire and Emergency Services WA Department of Justice Vic Department for Planning, Transport and Infrastructure SA DP World Australia Limited Energex Ergon Energy Corporation Limited SA Power Networks Fire and Emergency Services Authority of Western Australia Fire and Rescue NSW Foxtel Management Pty Limited Friendly Society Medical Association Ltd Goulburn Murray Water HBF Health Funds Inc Honda Australia Pty Ltd Hospitals Contribution Fund of Australia Ltd IBM Australia Ltd Insurance Australia Group Services Pty Ltd Leighton Contractors UnitingCare Community Queensland Life Without Barriers Macmahon Contractors Pty Ltd McDonald's Australia Ltd Medibank Health Services Pty Ltd Minister for Communities and Social Inclusion SA National Pharmacies Newmont Asia Pacific NSW Department of Corrective Services NSW Police Force NSW Rural Fire Services NSW State Emergency Service Office of Environment and Heritage NSW Orica Pty Ltd Public Transport Authority of Western Australia Qantas Airways Ltd Queensland Rail QR National Rail Commissioner (formerly TransAdelaide) Rail Corporation NSW Rebel Group Limited Skilled Group Training Services Pty Ltd Staging Connections Pty Ltd State Transit Authority of NSW Surf Life Saving Australia Ltd Surf Life Saving NSW Toyota Motor Corporation Australia Limited Transfield Services Victoria Police V-Line Western Australia Police Western Metropolitan Health Service Westpac Banking Corporation Woolworths Ltd Yachting Australia Yum Restaurants Australia Pty Ltd John Holland Group JSW Australia Pty Ltd Lawrence & Hanson Electrical Wholesalers UnitingCare Community Queensland Life Without Barriers Macmahon Contractors Pty Ltd McDonald's Australia Ltd Medibank Health Services Pty Ltd Minister for Communities and Social Inclusion SA National Pharmacies Newmont Asia Pacific NSW Department of Corrective Services NSW Police Force NSW Rural Fire Services NSW State Emergency Service Office of Environment and Heritage NSW Orica Pty Ltd Public Transport Authority of Western Australia Qantas Airways Ltd Queensland Rail QR National Rail Commissioner (formerly TransAdelaide) Rail Corporation NSW Rebel Group Limited Skilled Group Training Services Pty Ltd Staging Connections Pty Ltd State Transit Authority of NSW Surf Life Saving Australia Ltd Surf Life Saving NSW Toyota Motor Corporation Australia Limited Transfield Services Victoria Police V-Line Western Australia Police Western Metropolitan Health Service Westpac Banking Corporation Woolworths Ltd Yachting Australia Yum Restaurants Australia Pty Ltd John Holland Group JSW Australia Pty Ltd Lawrence & Hanson Electrical Wholesalers

4. Target population for ERTO services

5. DOG ACCREDITED TRAINING EFFORT NON-ACCREDITED TRAINING EFFORT 85% 15% TOTAL TRAINING EFFORT TAIL

6. Assessment 1Assessment 2Assessment 3 + 5 months+ 7 months+ 9 months PHASE 4 Active Development PHASE 3 Learning the essentials for your role PHASE 2 Getting to know our business PHASE 1 Getting to know your workplace PHASE 1 Getting to know your workplace IAG Onboarding Program Certificate III in Customer Contact – Telephone business consultant

7. Monthly performance report MeasureTargetResult Recipe for success Achieving minimum requirements File audits95%98% ProductivityTBA 633 MO3 Costs26832967 FAS TBA58% CTM160%84% GOS80%82%

8. ‘Centralised ERTOs’ (~ 48% of responses). This type of ERTO reported that 100% of its training effort was either delivered by dedicated trainers only, or delivered by dedicated trainers with some minor assistance from business unit team leaders, supervisors, and/or experienced employees. ‘Centralised ERTOs’ (~ 48% of responses). This type of ERTO reported that 100% of its training effort was either delivered by dedicated trainers only, or delivered by dedicated trainers with some minor assistance from business unit team leaders, supervisors, and/or experienced employees. ‘Integrated ERTOs’ (~ 43% of responses). This type of ERTO reported that 100% of its training effort was delivered on-the- job by 'subject matter experts‘ (i.e. business unit team leaders, supervisors, experienced employees or volunteers) with support as needed from dedicated trainers. ‘Integrated ERTOs’ (~ 43% of responses). This type of ERTO reported that 100% of its training effort was delivered on-the- job by 'subject matter experts‘ (i.e. business unit team leaders, supervisors, experienced employees or volunteers) with support as needed from dedicated trainers. ‘Volunteer ERTOs’ (~ 9% of responses). This type of ERTO reported that 100% of its training effort was either delivered by volunteers only, or delivered in the major part by volunteers supported where needed by qualified training co-ordinators or facilitators. ‘Volunteer ERTOs’ (~ 9% of responses). This type of ERTO reported that 100% of its training effort was either delivered by volunteers only, or delivered in the major part by volunteers supported where needed by qualified training co-ordinators or facilitators.

9. ‘One-size-fits-all’ VET policy developmentLeading to ‘unintended consequences’

10. Any Questions ? www.ertoa.org.au