1. CIW Lesson 10 Part A NAME:____________________________

2. IT Project and Program Management Successfully managed IT projects increase productivity and increase profits IT projects differ from other projects in one way: IT projects deal with a business’s data and may involve several different systems Available resources for technical data: ___________________________________ is a website that performs market research and analyzes current trends in Internet business

3. Project Management Fundamentals __________________________ - The practice of applying knowledge, skills and processes to activities in order to meet deadlines and achieve desired results _________________________ - A sequence of tasks that must be accomplished within a certain time frame to achieve a desired result __________________________ - A unit of work that must be accomplished during the course of the project __________________________- A person, department or device needed to accomplish a task __________________________ - The appointment of a specific resource to a specific task

4. Scope and Scope Creep __________________________ - the goals and tasks of a project, and the work required to complete them __________________________- are the gradual increases in project cope that can undermine the success of a project Usually affects the schedule, cost or performance required to complete the project

5. Project Management Skills _________________________- the ability to identify the tasks that constitute a project, understand the ways in which tasks are dependent upon one another, and know the ways that project dependencies will affect the project as a whole _________________________- the ability to help project participants coordinate and prioritize their tasks to stay within the project scope _________________________- the ability to gather information from customers at the beginning of a project, and keep project participants informed of the project’s status _________________________- the ability to quickly identify problems and propose solutions _________________________- the ability to teach effectively

6. Project Management Life Cycle The Controlling and Executing phases usually occur simultaneously

7. Project Management Phases _________________________– you will conduct a needs analysis, determine project objectives, assumptions and constrains, and develop a Statement of Work (SOW) _________________________– you develop a product schedule and assemble to project team _________________________– you troubleshoot problems and take corrective measures to ensure that all objectives are being met _________________________– your coordinate people and other resources to carry out the project plan and project work is performed _________________________– you should determine the aspects of the project that worked well and the changes that should be implemented in the future

8. Project Management Phases Cont’d A critical first step to the initiating phase is a ________________ __________________________ which is to identify the problems or requirements that the project must resolve or address At the end of the initiating phase a ________________________ __________________________needs to be completed by the project manager. This defines the ways that project success will be measured. During the planning phase a ______________________________ is used to list the planned dates for performing tasks and meeting goals defined in a project plan Also during the planning phase, a _________________________ is used as a strategic planning method to evaluate the strengths, weaknesses, opportunities and threats in relation to an organization

9. The Project Triangle The _________________ is affected by any changes you make the three factors in an effort to optimize a project’s schedule Time, resources and scope are the three major constraints on any project

10. Product Management You can use ______________________________________ to automatically calculate the length of time required to complete project tasks, as well as the availability to resources, as you establish relationships among the tasks ________________________– is the comprehensive term for a person or group with the power to exert influence over a project and affect results As product manager, you could ______________________ if conflicts develop among various departments ________________________ – the process, tools, and techniques that help people implement changes to achieve a desired outcome Project differ from ongoing work operations because projects are ______________________________________