1. © 2007 Belgian Federal police Towards an excellent police function “ How can quality and organizational development models enhance Community Policing? ” Dir. Jean-Marie Van Branteghem Jacques Philippaerts Department Relations with the local police Federal police Vilnius, March 29-30, 2007

2. © 2007 Belgian Federal police Towards an excellent police function Organisational Development Vilnius, March 29-30, 2007

3. © 2007 Belgian Federal police Towards an excellent police function From quality to sustainable excellence? Strategic stage Operational stage Leadership Maturity of the walk Natural Quality Quality Control Quality Assurance Total Quality Management Sustainable Excellence & Integrated Management Systems Business Excellence Vilnius, March 29-30, 2007

4. © 2007 Belgian Federal police Towards an excellent police function organisation / enablers results Leadership Policy and strategy Policy and strategy Improvement and innovation People management People management Resources management Resources management Process management Process management People Clients --------------- Suppliers & partners Clients --------------- Suppliers & partners Society Government & shareholders Government & shareholders EFQM Mgt Model Police Be Vilnius, March 29-30, 2007

5. © 2007 Belgian Federal police Towards an excellent police function Management What = bleu print Technical aspects Operational work Internally Control Leadership How = process Human aspects Organizational development Externally Improvement/Innovation Organizations don’t transform, people do! Vilnius, March 29-30, 2007

6. © 2007 Belgian Federal police Towards an excellent police function “ Towards an excellent police function ? ” A new vision for the Belgian police Jacques Philippaerts Department Relations with the local police Belgian federal police Vilnius, April 24-25, 2008

7. © 2007 Belgian Federal police Towards an excellent police function approach resourcesvision sense of urgency skills = change ! = confusion = anxiety = resistance = frustration = stagnation +++ +++ + + + + + + +++ + + ++ Source: ‘Van Plato tot Pluto’ vision skills sense of urgency resources approach

8. © 2007 Belgian Federal police Towards an excellent police function Building a house

9. © 2007 Belgian Federal police Towards an excellent police function Overview  Police reform : one integrated police organized on two levels  The excellent police function as a contribution to societal security  The excellent police function  Challenges for the future

10. © 2007 Belgian Federal police Towards an excellent police function The local police

11. © 2007 Belgian Federal police Towards an excellent police function The local police To guarantee minimum service to the community 6 functions: intake respond to emergency calls investigate local crime policing of neighborhoods enforce laws (also traffic) assist victims

12. © 2007 Belgian Federal police Towards an excellent police function The federal police

13. © 2007 Belgian Federal police Towards an excellent police function The federal police  Specialized police (public order & judicial police)  Specialized support  Integrative function

14. © 2007 Belgian Federal police Towards an excellent police function Federal National security plan (justice, police, social,…aspects) Min. Interior and Justice National POLICE plan Federal police council Local Local security plan (justice, police, social,…aspects) Local council Local POLICE plan Local police council Mayor Public prosecutor Coordination officer Fed Pol Chief of local police

15. © 2007 Belgian Federal police Towards an excellent police function Overview  Police reform : one integrated police organized on two levels  The excellent police function as a contribution to societal security  The excellent police function  Challenges for the future

16. © 2007 Belgian Federal police Towards an excellent police function

17. © 2007 Belgian Federal police Towards an excellent police function A house next to the other houses

18. © 2007 Belgian Federal police Towards an excellent police function Overview  Police reform : one integrated police organized on two levels  The excellent police function as a contribution to societal security  Community oriented police function  The excellent police function  Challenges for the future

19. © 2007 Belgian Federal police Towards an excellent police function External orientation Partnerships Problem solving Accountability Empowerment Five pillars of the community oriented police function

20. © 2007 Belgian Federal police Towards an excellent police function Overview  Police reform : one integrated police organized on two levels  The excellent police function as a contribution to societal security  Community oriented police function  Information-led police function  The excellent police function  Challenges for the future

21. © 2007 Belgian Federal police Towards an excellent police function 5 characteristics of the information- led police function Setting the goals Proactive & Reactive work Providing added value Goal-oriented Exchange

22. © 2007 Belgian Federal police Towards an excellent police function 5 characteristics of ILP Setting the goals - To be effective and efficient! - Consultation, gathering, fixing the objectives, co-ordination, executing, evaluation, adaptation - !Legitimacy!

23. © 2007 Belgian Federal police Towards an excellent police function 5 characteristics of ILP Proactive and reactive work - Signals of crime, insecurity, well-being - Reporting to and advising the authorities

24. © 2007 Belgian Federal police Towards an excellent police function 5 characteristics of ILP Providing added value - to security, live ability, criminality - to the functioning of the police

25. © 2007 Belgian Federal police Towards an excellent police function 5 characteristics of ILP Exchange - Within the police service on all levels (task-integration) - Between the ‘7 essential partners’ - Within and outside the integrated police - In both directions - Local, supra-local, national, international

26. © 2007 Belgian Federal police Towards an excellent police function 5 characteristics of ILP Goal-oriented - On the basis of knowledge and insight - To coordinate both administrative and judicial police - Strategic, tactical and operational level

27. © 2007 Belgian Federal police Towards an excellent police function Overview  Police reform : one integrated police organized on two levels  The excellent police function as a contribution to societal security  Community oriented police function  Information-led police function  Optimal management  Challenges for the future

28. © 2007 Belgian Federal police Towards an excellent police function Community oriented police function Information-led police function Optimal management

29. © 2007 Belgian Federal police Towards an excellent police function Building a house

30. © 2007 Belgian Federal police Towards an excellent police function Overview  Police reform : one integrated police organized on two levels  The excellent police function as a contribution to societal security  Community oriented police function  Information-led police function  Optimal management  Role of the police chiefs  Challenges for the future

31. © 2007 Belgian Federal police Towards an excellent police function Role of the police chiefs leader managerprofessional

32. © 2007 Belgian Federal police Towards an excellent police function Management aspect Focus on Orientation Doing the right thingsResultsEffectiveness Doing the right things right Performance (people and other resources) Efficiency Doing the right things right and betterStructure and Culture Learning organization Doing the right things right, better and together (internally & externally) ChainsCore competences Role of the police chiefs

33. © 2007 Belgian Federal police Towards an excellent police function Visitation = authorities! internal self assessment = NO comparison! inter collegial assessment = PEER review! EFQM Pol Be EFQM, CAF, INK, CAFCOP, … Community Policing CP 1 Bench learning

34. © 2007 Belgian Federal police Towards an excellent police function Management What = blue print Technical aspects Operational work Internally Control Leadership How = process Human aspects Organizational development Externally Improvement/Innovation Organizations don’t transform, people do!

35. © 2007 Belgian Federal police Towards an excellent police function Overview  Police reform : one integrated police organized on two levels  The excellent police function as a contribution to societal security  Community oriented police function  Information-led police function  Optimal management  Role of police chiefs  Challenges for the future

36. © 2007 Belgian Federal police Towards an excellent police functionChallenges Internally:  structure follows strategy but : cultural change !  process thinking => “chain” yes on operational level but not enough on management and policy level!  focus on all (especially external) stake holders  capacity (e.g. skills, resources) & readiness for change!  neighborhood policing  process facilitation => scientific research, external consultancy, internal capacity building,...

37. © 2007 Belgian Federal police Towards an excellent police functionChallenges Externally:  Common vision on chain development? => all partners?  External pressure? => No pain = no change! => political signals!  Partnerships = ideological differences => mutual respect of mission, vision, values!  Readiness and capacity for change? => all partners?

38. © 2007 Belgian Federal police Towards an excellent police function Building a house…

39. © 2007 Belgian Federal police Towards an excellent police function...next to the other houses

40. © 2007 Belgian Federal police Towards an excellent police function It is not the wind that sets the course of a ship, but it's the skipper…

41. © 2007 Belgian Federal police Towards an excellent police function Department Relations with the Local Police (CGL) www.infozone.be A connection between federal and local police