1. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Lucy Witt August, 2013

2. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 Agenda 1. What is a 3 Way RMA? 2. Three Way RMA Process (Existing) 3. Three Way RMA Process (New) 4. Screen Shots of SORT Parts Section 5. Examples of messaging in the SORT Tool

3. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 What is a 3 Way RMA?  A 3 Way RMA is the scenario where Cisco Partners keep spare inventory in their depot. When a device goes faulty at customer site, the Partner will swap the faulty device with their spare part.

4. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 3 Way RMA Process

5. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 3 Way Existing Process, cont..

6. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 3 Way RMA - Post Solution

7. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7 3 Way RMA - Post Solution, cont..

8. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 8 Enter the Claimed Serial Number in SORT Order Creation Page - Part Section

9. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 9 Claimed Serial Number is entered, this message will display

10. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 10 Enter the Spare Serial Number in SORT Order Creation - Parts Section

11. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 11 Message displays after entering Spare Serial Number. Click on Cancel to continue with the ordering process

12. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 12 After clicking on Cancel, the Part Section will display both Serial Numbers

13. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 13 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

14. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 14 Example of Messaging when a return is in process

15. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 15 Example of messaging when Spare Serial Number does not match Bill -To ID or Installed Site ID on contract in the Cisco.com ID Profile

16. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 16