1. FMA Webinar Presented by: Mark Ernst, President Ernst Enterprises, LLC April 16, 2010 IMPLEMENTING A PERFORMANCE MANAGEMENT PROGRAM

2. Magic Bullets? Business owners and managers are always looking for that “magic bullet”… the one-thing that is easy to do that will improve employee performance and productivity. In their search for that “one-thing,” owners typically invest in newer and faster equipment or look for some new employee motivation program but forget about the basics of people management. Formula for Success Expectations + Feedback + (+/-)Consequences = Results

3. AGENDA I. Assessment. Identify the current method of assessing performance. II. Determine why you want to implement a formal performance management program. III. The pro’s and con’s of a formal performance management program. IV. Challenges to implementing a formal performance management program. V. Strategies to overcome the challenges. VI. Managerial skills necessary for success. VII. Sample forms to help get you started. VIII. 10 steps to implementing a performance management program. IX. Summary

4. Summary  Implementing a performance management system can bring significant benefits to your organization.  The challenges to implementing a PM program are primarily with management.  Don’t buy an “off the shelf” evaluation form and think you have a performance management program.  A poorly implemented program is worse than no program.  Don’t implement a plan you don’t intend to follow.  Manager training is essential for success.

5. Ernst Enterprises, LLC (All Rights Reserved) 5 Mark Ernst is the founder of Ernst Enterprises, LLC, business advisors whose mission is to help business owners: Achieve their Vision Our Core Values Confidentiality: We treat all client matters and discussions confidentially. Integrity: We operate with openness and transparency in all client matters. Trust: We earn our client’s trust by keeping our commitments. Expertise: We are or bring in the expertise our clients require.