1. 1 GROUP PRESENTATION: CASE STUDY Mircrosoft SharePoint at Intermountain Healthcare BPMN6053 MANAGEMENT IFORMATION SYSTEM Universiti Utara Malaysia The Eminent Management University For DR. THI LIP SAM COB – COLLEGE OF BUSINESS Master of Business Administration (MBA) Programme Present by GROUP B ER SHEAU JIA Matric No. : 803734 TAN YONG SOON Matric No. : 804571

2. 2 CASE STUDY An Anecdote Intermountain Healthcare a non-profit organization Provides healthcare services to patient in Utah and southeastern Idaho Operates a network of 21 hospitals, 2,300 bed, 150 clinics and 30,000 employee Migrate from Vignette software to Microsoft SharePoint with Microsoft Service helps to bridge between the two programs

3. 3 CASE STUDY An Anecdote Public Employee NOTE: Content Management System for public & employee; Publish announcement; Consolidate business reports; Enable employees to self-publish, find documents, share information resources; Team Space – contribute content and more.

4. 4 CASE STUDY An Anecdote – Intermountain Website

5. 5 CASE STUDY An Anecdote Example

6. 6 QUESTION #1 CARE PAGES Cost SavingCapabilities that have enabled it to eliminate third party software BenefitsEnhanced collaboration Contribute to better communication Better patient care Political GoalRelatively small investment reduced user support DONATE ONLINE Cost SavingCapabilities that have enabled it to eliminate third party software BenefitsEnhance collaboration Gravitate society to donate Political GoalRelatively small investment reduced user support Cost saving; Benefits to patient/public/staffs; Political goal

7. 7 QUESTION #1 EMAIL A PATIENT Cost SavingNot cost saving as it involve staff to deliver printed email content to patient at normal business hour BenefitsValue added of hospitality at no charge Political GoalCompliance with its goal where patients are not charged MY HEALTH Cost SavingCapabilities that have enabled it to eliminate third party software BenefitsEnhance communication and collaboration Political GoalRelatively small investment reduced user support Cost saving; Benefits to patient/public/staffs; Political goal

8. 8 QUESTION #2 Annual Cost Saving for 200 and 1,000 Employees Scenario Prior system (Vignette) : 30 minutes per successful content posted Present system (SharePoint): 10 minutes per successful content posted Time saved: 20 minutes per content per day AssumptionCalculation USD100 per day 8 hours per day 5 working days per week 52 weeks per year Days working: 5 x 52 = 260 Wages (year): 260 x USD100 = USD26,000 Minute (working day): 8hrs x 60min = 480min Wages (per minute): USD100/480 = USD0.21

9. 9 QUESTION #2 Annual Cost Saving for 200 and 1,000 Employees CALCULATION – 200 EMPLOYEES Time saved: 20 minutes Cost saved (day) : 20 minutes x USD0.21 = USD4.2 per employee Cost saved (year): USD4.2 x 260 days = USD1,092 per employee Cost saved of 200 employees: USD1,092 x 200 = USD218,400 CALCULATION – 1,000 EMPLOYEES Time saved: 20 minutes Cost saved (day) : 20 minutes x USD0.21 = USD4.2 per employee Cost saved (year): USD4.2 x 260 days = USD1,092 per employee Cost saved of 1,000 employees: USD1,092 x 1,000 = USD1,092,000

10. 10 QUESTION #3 Hidden Labour Cost of a Poorly Designed IS Poorly designed IS discourage employee or user Time and wages taken into account Lack of optimizing staff resources Loss in value of USD200,000 – USD1 million Higher value in strategic task Show the relationship between resources expended and benefits gained in achieving a goal

11. 11 QUESTION #4 Team Spaces – Positive Dev.? Advantages & Disadvantages? Why it is positive development? Better use of staff resources help companies attain more effective and efficient business processes. Foster K-Management No former user training needed It has trimmed intranet support and development cost by simplify content posting and user support

12. 12 QUESTION #4 Team Spaces – Positive Dev.? Advantages & Disadvantages? Advantages? Enhance and encourage communication and collaboration between staffs The team may collaborate documents, share calendars, assign and track task, and manage other team activities. working collaboratively to generate creative solutions and new ideas. Eliminates the expense of bringing everyone to the same physical location. Disadvantages? Loss of control over information - information gathered for a particular purpose should be credible Resent unsolicited idea Spoofing

13. 13 QUESTION #5 “The more people that can contribute, the smarter we become as an organization” What does it means? Lets workers in different locations communicate ideas, brainstorm, and work together as if they were in the same place Document control - Users can distribute and track electronic documents without working with outdated information. Collaborative Project - Users can coordinate work on a single document from many different terminals. Generate creative solution and new idea Is it possible for organization to be overwhelmed? Why not – Employee feel more empowered to start communicating Great idea often come from such tools Helps to do their job better as well as value creation

14. 14 QUESTION #5 “The more people that can contribute, the smarter we become as an organization” What factors limit employee contribution to those that are actually useful? PEOPLE – managing the challenges (time, acceptance) ORGANIZATION – close attention, resentment TECHNOLOGY – ever-changing, user-friendly Statement of agreement? We unanimously do agree with the statement above WHY? The initiative helps Intermountain to share ideas and concerns and ultimately benefit from everyone’s good idea. Show how ISs helps to collaborate and integrate each function information technology facilitates the work of managers & K-Workers.

15. 15 THE END “Thank you for lending us your ears”