1. Workplace Violence Mandatory Training

2. Definition of Workplace A workplace is any location, either permanent or temporary, where an employee performs any work-related duty This includes buildings and surrounding grounds including parking lots, field locations, clients’ homes and traveling to and from work assignments

3. What is Workplace Violence? Workplace violence is defined as any: –Physical assault or –Threatening behavior or –Verbal abuse that occurs in the work place

4. What Does Workplace Violence Include? Beatings Stabbings Suicides Shootings Rapes Near-suicides Psychological traumas Threats or obscene phone calls Intimidation Being sworn or shouted at Harassment (excludes discipline and performance appraisal)

5. Examples of Workplace Violence Verbal threats to inflict bodily harm; including vague or covert threats Attempting to cause physical harm; including striking, pushing and other aggressive physical acts

6. Possible Perpetrators of Workplace Violence Strangers Customers or clients Co-workers Personal relations

7. Risk Factors for Employees Having contact with the public Working late night or early morning Exchanging money with the public Working alone or in small numbers Having uncontrolled access to the workplace Having a mobile workplace such as a police cruiser or ambulance service

8. Risk Factors (continued) Having handguns and other weapons available Not having training and not recognizing risk factors Unstable or volatile clients

9. New York State Workplace Violence Prevention Act NYS Legislation passed on June 7, 2006 requires any employer with 20 or more employees to do two things: – Perform a workplace evaluation or risk assessment at each worksite –Develop and implement programs to prevent and minimize workplace violence

10. Universal Precautions for Violence Violence can be avoided or mitigated through training and preparation Physical intervention during workplace altercations should be limited

11. Employee Role Understand and comply with safety and security measures Report any incident using Reporting Form within 24 hours Discuss safety concerns and offer suggestions to improve employee safety to supervisor

12. Future Steps for Implementation Workplace violence assessment Specific DEPT policies regarding workplace violence Referral to EAP for counseling Conflict Resolution Training –How to recognize escalating behavior –How to diffuse conflict –Safety measures during conflict resolution

13. Workplace Violence Training. Thank You!!!