1. www.telecentre-europe.org Impact Assessment Survey Telecentre-Europe | TASCHA Maria Garrido, TASCHA Mara Jakobsone, LIKTA, TE

2. Sample information Surveyed 53 organizations in 27 countries ‐33% belong to 10-50 orgs’ networks ‐29% are not part of any network ‐58% are formal members of Telecentre Europe

3. Organizations Profile Top 10 Target Groups served: ‐Unemployed people ‐Senior citizens ‐Young adults ‐Women ‐Low-income people ‐People w/physical disabilities ‐Ethnic minorities ‐Underemployed people ‐Migrants

4. Organizations’ Profile Main Services available: ‐E-Skills training (92%) ‐E-government services (60%) ‐Employment services (60%) ‐Online learning (54%) ‐Vocational training (50%)

5. Organizations’ Profile e-Skills training Ways of delivering e-Skills training Types of e-Sills training

6. Organizations’ Profile e-Skills training Experience providing e-Skills training ‐64% with experience over 5 years ‐Of these, 34% with experience of 10 or more years

7. Impact Assessment Activity ‐91% collects different user data ‐Demographics and number of users attending courses the most common ‐70% with staff dedicated to data collection

8. Collection methods and purpose Three most common methods: ‐Manually from user ‐Electronically from intermediary ‐Electronically from user Purpose for data collection: ‐Improve programs ‐Demonstrate funders impact ‐Assess performance of programs

9. Barriers for collecting data Main barriers: ‐Lack of funding ‐Time capacity ‐ Staff capacity

10. Thanks for support to Microsoft! And many thanks to all networks who contributed to survey as respondents ! www.telecentre-europe.org