1. Worksite Wellness Conflict Resolution

2. Office Video Clip

3. Objectives  Demonstrate knowledge of healthy and unhealthy ways of dealing with conflict within the workplace.  Gain skills to resolve interpersonal conflict within the workplace in a variety of ways.  Create a worksite wellness policy related to resolving conflict along with personal commitment.

4. Importance of Conflict Resolution Training  An estimated 16% of employees feel that poor interpersonal relations are a source of stress at work. (WarrenShepel [online],Health & Wellness Research Database, 2005)  " Unresolved conflict represents the largest reducible cost in many businesses, yet it remains largely unrecognized." (Dana, Daniel (1999). Measuring the Financial Cost of Organizational Conflict. MTI Publications and Slaikev, K. and Hasson, R. (1998). Controlling the Cost of Conflict. Jossey-Bass)

5. Self - Assessment  Complete this quick self-assessment to gauge how you deal with conflict within the workplace.

6. Conflict Resolution Video Take note of the following:  What are the steps for resolving conflict?  What are the different ways people deal with conflict?  http://www.youtube.com/watch?v=KY5TWVz5ZDU

7. Steps for resolving conflict 1. Express the need 2. Find out if the need can be met or not 3. Negotiate  Mediator 4. Manage the conflict

9. Areas of Conflict?  Write down potential conflicts within the workplace on the post-it notes.

10. Differences in communication  Gender  Culture  Age  Personality  Leadership styles  Background/Experience  Work style  Interdependence conflicts

11. Four Corner Activity  Conflict scenarios with potential responses.  Select the corer that best represents you.  Point to corners to show A, B, C, D responses.

12. Conflict-Resolution Styles  Aggressive  Passive aggressive  Assertive  Avoidance

13. Conflict Resolution Model I Win/You Lose I Lose/You Lose I Win/You Win Compromise Negotiate Compromise

14. Resolving Conflict UnhealthyHealthy

15. How would you like to change the “norms” related to resolving conflict at work?

16. Personal Commitment to resolving conflict Complete your commitment card, sign, and place in a visible location at your desk as a reminder.