1. Our Connected System

2. Agenda WIOA Overview Our System Our Services

3. WIOA Overview

4. WIOA Introduction The Vision of WIOA What would it mean for communities? How might we get there?

5. National Vision of WIOA Three hallmarks of Excellence 1.The needs of business and workers drive workforce solutions 2.One-Stop Centers provide excellent customer service and focus on continuous improvement 3.The workforce system actively supports vibrant regional economies and plays an active role in community and economic development

6. Which looks like? A system equalizing supply and demand A system that respectfully welcomes all A community that knows where to go for guidance A customer who gets what they need, without feeling like they are in a “system”

7. Compliance versus Opportunity

8. Implementation Steps--Planning State level: – Five strategic goals for our state, built by the needs of the community – Four-year plan with detailed strategies Local level: – Four-year plan for action in your specific planning region and local area

9. Goal 1 Engage business and industry as a fulcrum to inform and align all elements of the demand-driven system. Goal 2 Establish a customer-centric and holistic focus to increase coordination, effectiveness, and access through shared data, tools, and resources. Goal 3 Engage partner staff at every level for better system alignment. Goal 4 Create and deliver a unified message for internal and external communication and connections Goal 5 Drive meaningful outcomes through innovation, alignment of metrics, and accountability.

10. Engage business and industry Holistic focus Engage partner staff at every level Create and deliver a unified message Innovation, alignment of metrics, and accountability.

11. Implementation Steps--Action MOUs between partner programs and local workforce boards Job Seeker Services Lean Initiative – Staff Training – Crosswalk of Services – Universal Triage

12. Our System

13. It Takes a Village Network

14. Networks Are Never Simple

15. Networks Must Evolve

16. Our Services

17. No Wrong Door Customer-Driven Connected

18. Customer

19. Job Seeker Incumbent worker training E&T Provider – pikes peak Community Colleges Family resources Center - Teller County AARP Foundations SCSEP Goodwill Career Pathways Workforce Center Case management DHS- Childcare TANF Discover Good will Economic Assistance Employment 1 st Skills Training Programs Adult Ed – GED etc,. PPOD ESL Learning Job Corps Voc. Rehab

20. Customer Flow Workforce Center SNAP Adult Education Training Entry Level Job Incumbent Worker Training A Successful Career

21. Customer Flow SNAP Adult Education Workforce Center Training Entry Level Job Incumbent Worker Training A Successful Career

22. Customer Flow Adult Education Colorado Works Workforce Center SNAPTraining Entry Level Job Incumbent Worker Training A Successful Career

23. Customer Flow Community College Entry Level Job Workforce Center ApprenticeshipTraining A Successful Career

24. Next Steps Eligibility and Referrals

25. Questions

26. Common Language Agency Terminology 1.Write a label that describes your role on an index card: case manager, teacher, counselor, etc. 2.Write a term you use to refer to those you serve: client, student, participant... 3.Sort cards into like piles at your table 4.Take turns describing your role

27. Eligibility and Benefits Desk Aid What and Why? No wrong door tool. Rows All WIOA partners with similar end goals Columns Age, selective service, work status Income considerations Local services grant provides Contact and referral notes

28. Family Profile and Desk Aid Reflect on the family profile And then…. 1.Read over the Desk Aid 2.Fill in local details from your agency a.orientations, contacts, and referral preferences 3.Each share details and referral preferences 4.Identify gaps

29. Survey Write your agency at the top of the survey Please complete the back side of the survey Are there areas that you still have questions about? What help do you need?