2.  Basics › 12 hour training over three months (January, February, March) › 4 hour blocks › Aquatics, Front Counter, and Athletic Staff › Aquatics Assistant and Pool Manager Job Applicants are pooled from this training. › Topics tailored year to year based on experience

3.  Criteria for Participation › 2 years minimum service to the City › No bad evaluations › Positive swim lessons evaluations › Has shown potential and interest in being a lead or manager › Must attend all three sessions *Staff of the Year receives automatic invite.

4.  Management vs. Leadership  Budget Development & Implementation  Customer and Staff Retention  Developing & Sharing Culture  Parks Tour and Activity  Decision Making  Training and Managing Difficult Staff  Managing & prioritizing your resources

5. Hello, You are invited to attend the Winter Management and Leadership School. This is an in depth training on leadership skills and management in general. There are three dates for the trainings and all are mandatory. You will learn with your peers and supervisors and work towards becoming a lead staff or manager. We will be covering a variety of topics and learning from guest speakers. You are paid for this time. The dates are as follows: Tuesday January 28, 2014 5 – 9pm (bring your own dinner/snacks) Saturday February 22, 2014 8:30am – 12:30pm (light breakfast provided) Monday March 10, 2014 5-9pm (dinner provided) We have chosen only those who have multiple years experience with us and have the potential and drive to grow and succeed at the West Sacramento Recreation Center. We hope that you will join us and work to become a part of our successful management team! If you don’t think you are up for it or can’t commit to the dates, please let me know and we will determine if you should be a part of this opportunity. Please email me with a response by Monday January 17, 2014 by 5pm. All classes will be held at the Recreation Center. Thanks and I look forward to hearing from you soon! Best, Katie Houser, MPA, CPRP Recreation Supervisor II CPRS District 2, Vice President of Programming City of West Sacramento 2801 Jefferson Blvd. West Sacramento, CA 95691 (916) 617-4770

6. Tuesday January 28, 2014 5pm-9pm  Introductions › Why are you here? What do you hope to gain from this?  Introduction about program/Set ground rules (positions open for Aquatics)  Name Tag Building  Scavenger Hunt  Difference between a Leader and a Manager › Mixed Group Activities › Break out sessions  Break  M&M activity  Budget Review › Budget Review/Explanation › Budget/Revenue Challenge

9. Saturday February 22, 2014 8:30am – 12:30pm  Introductions/Light Breakfast (5 minutes)  Name Tags  Interview Sign Ups  Park Activity – Meadowdale Park › Marketing the Park › Programming for the Park › Challenges – Overcoming them  Training the Staff › Notes on training staff › Challenges and Outcomes

10.  Create a marketing piece for the park without words  Create 2 programs that can be ran at this park  What are the challenges of this park? How can you face them without costing the city any money?

11. Monday March 10, 2014 5:00 – 9:00pm  “Shooting an Elephant” Case Study › Review the story/Thoughts, Questions  Decision Making Process › Internal vs. External Factors › Alternatives › Decision Making Scenarios/Presentations  Managing Staff and the Process › Proactive vs. Reactive › Difficult/Defensive Staff › Managing your resources (good times and bad)  Staff Retention – Keeping your staff happy and productive

12.  Basics › Began in 2009 › 1 Saturday in Jan/Feb/March, 4 hours › Get paid for attending › Open to any Lifeguard › Statistics:  32 Leads since 2009  28 attended ALD  87%

13.  Criteria for Participation › Started with:  2 years minimum service to CSD  Has shown potential and interest in lead or manager position › Now:  Invite everyone

14.  Main focus: › Leadership › Communication › Customer Service  Other topics: › Org chart › Coaching/Counseling Staff › Motivation › Personality Profiles

17.  Sign-in  Icebreaker  Introduction of ALD/ Unveiling of 2014 summer theme  Organizational Chart/Job Descriptions  Break  How to be a Hero: Leadership  Day in the life of a Lead  Communication  Customer Service  Break  “Discover the Water”  Wrap up  Elective will begin in 30 minutes in BHR  HW: dress up in your best interview outfit  Bring a copy of your Resume for the elective

18.  Sign-in  Group Picture  Icebreaker: Colors  Coaching and Staff Motivation  Super Hero Vs. Villains  Break  A Day in the Life of a Lead  Communication  Problem Solving  Break  Quick Energizer: Put Together the Sentence  Customer Service  Social Media/Inflatable  Wrap up  HW: dress in your superhero outfits

19.  Sign-in  Group Picture  Icebreaker  Leadership  Day in the Life of a Lead: Swim Lessons  Break  Communication  Customer Service  Break  Personality Profiles  Energizer TBD  2014 Summer Changes  Wrap up  HW: bring a swim suite and towel for inflatable party!

22.  New this year  Good information, but not paid for it  1 hour after each day of ALD  Topics: › Instructor Training › Resume and Interviews › Mentors

23.  Succession Planning  Trained, educated lead staff  Trained, educated non-lead staff  Empowerment  Motivation  Staff buy-in  Career Development

24.  Staff Costs  Planning time for extensive training  Return on Investment – High Turn Over Rate

25.  Within your tables › What type of leadership training do you do? › What would you like to incorporate into your leadership training? › How can you convince your management that a leadership class is needed?

26.  Started ALD to › Minimize training hours of lead staff › Prepare staff for future jobs  Grown into succession tool › Mentor Program › Job Shadowing

27.  Gap between Lifeguard and Lead  Org Chart: › Lifeguard – lifeguard programs and teach swim lessons › Lead Guard – oversee lifeguards, set-up, take-down between programs, most customer concerns and lead trainings › Manager – plan, develop and oversee programs, difficult customer concerns, and develop and lead trainings

28.  Gap between Lifeguard and Lead  Org Chart: › Lifeguard – lifeguard programs and teach swim lessons › Mentor – support lifeguard staff, minor leading roles in trainings › Lead Guard – oversee lifeguards, set-up, take-down between programs, most customer concerns and leads trainings › Manager – plan, develop and oversee programs, difficult customer concerns, and develop and lead trainings

29.  Attend ALD – become mentor  Take on minor responsibilities › Assigning opening/closing duties › Mentor new staff › Lead team building activity at staff training › Mentor shirt and lanyard

30.  End of summer  One 4 hour shift  Lead and Manager go through their day › Customer concerns › Lifeguard concerns › Background information

31.  Use ALD as a tool for managers  If available, they: › Speak on a topic › Do team building exercise › Help with elective

33.  Beth Frazer Cosumnes CSD 9014 Bruceville Rd. Elk Grove, CA 95758 916-405-5634 bethfrazer@csdparks.com  Katie Houser City of West Sacramento 2801 Jefferson Blvd. West Sacramento, CA 95691 916-617-4770 katieh@cityofwestsacramento.org