4. ImplementationStabilizationOptimizationMaintenance Partner CustomerMicrosoft External Resources On Site Team Advisory Services Educational Programs Delivery Approach/Shadow Assistance Access to “think tank” Incentives Internal Development Approach Internal Knowledge transfer Time Groups/Forums User Groups Independent Websites Other Customers Technet CustomerSource/ Knowledgebase Information Source Events/Convergence

5. Microsoft’s Business Ready Enhancement Plan (BREP) Customer Source Protected List Price Cumulative Updates, Service Packs, and Fixes Rights to New Software Releases Right to Purchase more Licenses (new) CustomerSource Communities Knowledge Base On-Line Training and Certification Other Administrative Account Features ~16% annual fee

6. Add “Account” to Customer Source Create Live ID Associate Live ID with Customer Source Account https://account.live.com My Accounts > Our CustomerSource Accounts Add New Professional !! Check Box: Send invitation e-mail to this CustomerSource user to associate their Windows Live™ ID to this profile. Follow link in E-mail received from voice@microsoft.com https://mbs.microsoft.com/customersource/

8. Troubleshooting for Frequent Issues Hot fixes and workarounds Short How-To Descriptions Step-by-step tips and tricks Troubleshooting for Frequent Issues Hot fixes and workarounds Short How-To Descriptions Step-by-step tips and tricks

9. Knowledge and Productivity E-Learning Learning Plans Training Materials Certification Exam Preparation Guides Instructor-led Training, AXUG Academy Certifications 186 e-learning modules for AX2009 220 e-learning modules for AX 2012

11. https://community.dynamics.com/ The Microsoft Dynamics Community is one-stop portal and an important resource for Dynamics users to network, learn, share information and research products. As a community member you can network with the community, find solutions or learn and share best practices.

12. Tech Net Administrative and application user content InformationSource Intelligent Data Management Framework, Security Upgrade Advisor, how to videos, and core concept papers, many documents and presentations on Dynamics AX 2012, including AX Tech Conference materials MSDN Articles, how-tos and API reference topics, AX Development Center

18. Credit to Gina Pabalan, from AXUG Premium Partner Edgewater Fullscope for developing much of the content for this presentation

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