1. Information Technology in the Corporation Rob Jenkin 9.11.2003

2. Overview Challenging Business and IT LandscapeChallenging Business and IT Landscape Global IT EnvironmentGlobal IT Environment IT companiesIT companies Role of IT in the corporationRole of IT in the corporation Key SkillsKey Skills Personal DevelopmentPersonal Development What do you want?What do you want?

3. Closer to the Customer Supply Management Corporate Portal Backbone Systems (Applications & Infrastructures) Collaboration: Supply Chain, Manufacturing, Product Development Data Warehouse Regulatory Compliance An interconnected world with a complex web of applications, data and infrastructures Challenging Business Landscape... requires a renewed approach and focus on risk management and security Source: Deloitte Consulting

4. IT must manage the gap between flexibility (chaos) and consistency (control) 70s 80s 90s 00’s Technology Evolution Technology Evolution Information Growth Information Growth Supply Chain Scope Supply Chain Scope Reliability Reliability Security Security Privacy Privacy This capability is fundamental to business success …and the gap to manage is getting bigger MainframeComputing PersonalComputing InternetComputing MobileComputing DataWarehouses E-business WebServices B2B SystemsManagement NetworkManagement DesktopManagement J2EE SecurityManagement Windows UtilityModel IndustryStandards Chaos Control

5. Corporate IT in the Global Company Operations are now globalOperations are now global Operations run 24-7-365Operations run 24-7-365 Corporate IT employees partner with the business to lead business transformations: global processes, leaner operations, new business modelsCorporate IT employees partner with the business to lead business transformations: global processes, leaner operations, new business models Employees have a broad and deep understanding of the business operations: Marketing, Sales, Product Development, Manufacturing, Purchasing, Finance, Customer ServiceEmployees have a broad and deep understanding of the business operations: Marketing, Sales, Product Development, Manufacturing, Purchasing, Finance, Customer Service IT employees share global perspective of the companyIT employees share global perspective of the company

6. Corporation Corporate IT ITConsultantsPackaged Software Software And Hardware Contract or Agency Resources Examples: FordGEAccenture Deloitte Consulting IBMSAPPeoplesoftOracleIBMHPCompuwareKelly Career Opportunities in the IT Field

7. Corporation BusinessStrategyBusinessProcessImprovementApplicationDevelopmentApplicationManagementApplicationServicesArchitecture/InfrastructureApplicationImplementationChangeManagement Consultants Packaged Software Software And Hardware Contract or Agency Resources Corporate IT Areas of IT within a corporation

8. IT Process Model IT Capabilities for High Business Value Business Value Realized Business Opportunitie s Operate IT Manage IT Supply Manage IT Infrastructure Discover IT- Business Potential Deliver Business Solutions Operate Business Systems Manage Business Value Portfolio Manage Customer Relationships Manage IT Organization Source: The Concours Group Key: “Demand Management” Capabilities “Supply Management” Capabilities

9. Key Skills for an IT employee TeamworkTeamwork Systemic ThinkingSystemic Thinking CommunicationCommunication People ManagementPeople Management Project ManagementProject Management Change ManagementChange Management Technology KnowledgeTechnology Knowledge Process Analysis and DesignProcess Analysis and Design

10. Where does IT compensation rank among other careers? Source: 2001 Department of Labor Survey (article on Monster.Com)

11. Programs and Development Experience, Experience, Experience… New employee development programsNew employee development programs Training, Training, Training… Management training programs at all levelsManagement training programs at all levels Training courses and facilitiesTraining courses and facilities Education assistanceEducation assistance What to look for in a prospective company?

12. What do you want? What do you want out of life? Goals AspirationsGoals Aspirations Fields of interestFields of interest Evaluate Prospective Employers Industry OutlookIndustry Outlook Highly Competitive in FieldHighly Competitive in Field Employee DevelopmentEmployee Development Wide range of opportunitiesWide range of opportunities

13. Closing