1. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. The Helping Process Chapter Seven

2. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helping Relationships Goal-oriented Time bound Concept of authority Client is the focus

3. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Stages of the Helping Process Preparation Client arrival Problem exploration InterventionTermination

4. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helping Skills Nonverbal messages Verbal messages ListeningResponding

5. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Nonverbal messages 65% of meaning of message ambiguous

6. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Verbal Messages CognitiveAffective

7. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Listening Responsive or active listening S-O-L-E-R Attending behavior

8. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Responding ParaphraseQuestion –Open –Closed

9. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. When to question Begin interview Ask for specific information Seek clarification Elicit examples of behavior Focus attention

10. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Characteristics of Groups InteractivePurpose/goal Social structure Cohesive

11. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Challenging Clients Culturally different Reluctant/resistantSilent Overly demanding Unmotivated

12. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Crisis intervention Definition of crisis Developmental vs. Situational Definition of crisis intervention

13. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Phases of a crisis Reaction to a traumatic event Problem solving fails Attempts at resolution fail Tension and anxiety become unbearable

14. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Helper’s Role Establish relationship Referral for needed services Activation of social network

15. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Steps in Crisis Intervention AssessPlanImplementResolve

16. Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Resolution-focused Brief Therapy Specific outcome Time limited Client strengths