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Frequently Asked Questions Dr Barretto & Partners PPG Meeting 19/01/16
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Patient Online services will give you the option to: Make appointments online Order repeat prescription View your own medical record You will be able to do these requests from a computer, tablet or smartphone Dr Barretto & Partners PPG Meeting 19/01/16
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You will be able to book and cancel appointments, order a repeat prescription day or night at a time that suits you. It also means that you do not have to travel to the surgery to drop in prescriptions and Frees up phone lines for people without access to a computer Having access to your medical record means that you can be more in control of your health and well-being especially if you have a long-term condition e.g. diabetes Dr Barretto & Partners PPG Meeting 19/01/16
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Register with the practice completing a short form Bring photographic proof of your identity The Practice will then provide you with logon details and with a password Dr Barretto & Partners PPG Meeting 19/01/16
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Only you will be given access When you sign up to the service you will be given a secure login and password Do not share this information with anyone else as these are unique to you. This is no different to how you would access other online services for example your bank account Dr Barretto & Partners PPG Meeting 19/01/16
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Your information is stored on the Practice IT system and with in the practice paper records If you want your carer to see your records this can usually be set up for you Any request to access your record will be checked to ensure that they are genuine and not being made under pressure The practice are able to refuse or withdraw access if they have any concerns Dr Barretto & Partners PPG Meeting 19/01/16
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Online services are an extra option for those that wish to use them and will not replace the more traditional ways of contacting your practice If you want to get started on the internet there are a number of services for people provided by local authorities, colleges and charities. The best place to start is your local library. Dr Barretto & Partners PPG Meeting 19/01/16
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