2. Green Belt Project Objective: To Improve Workplace Security Green Belt Project Objective: To Improve Workplace Security Six Sigma DMAIC Improvement Story Updated: 3-25-16 SPONSOR: Howard N. Tipton SUBJECT MATTER EXPERTS: George Landry Edward Matthews Joseph Turner Mark Wishard St. Lucie County SecurityForce Tiffany Griffin Sandra Parrish Amy Leon Ceretha Sisilli (Co-Leader) Ron Bogan (Co-Leader) Paul Bennett AKA: Tiffany Bennett, Sandra Bogan, Amy Griffin, Ceretha Leon, Ron Parrish, Paul Sisilli

3. St. Lucie County SecurityForce Lean Six Sigma Problem Solving Process 2 The team utilized the 5-Step DMAIC problem solving process. Define MeasureAnalyzeImprove Control

4. St. Lucie County SecurityForce Select Problem 3 The Green Belt Class brainstormed many possible projects and multi- voted them down to nine (9) for evaluation. Our team chose “Improve Workplace Security”. Define MeasureAnalyzeImprove Control

5. St. Lucie County SecurityForce Project Alignment to Strategy 4 Define MeasureAnalyzeImprove Control

6. St. Lucie County SecurityForce Identify Project Charter The team developed a team Project Charter. 5 1. 2. Define MeasureAnalyzeImprove Control

7. St. Lucie County SecurityForce Develop Project Timeline The team developed a timeline to complete the project. 4. 6 Define MeasureAnalyzeImprove Control

8. St. Lucie County SecurityForce Monitor Team Progress Team identified an indicator; designed a Facility Security Evaluation Form and related Spreadsheet. 12/30/15, met with SME’s - Facilities and Risk Management. The Team and Management used a Checklist to monitor team progress. 7 Paretos, Histograms, Bar Graphs Fishbone ; RC Verification Matrix Countermeasures Matrix; Barriers and Aids; Action Plan Line Graph Process Flowchart; Process Control Chart Lessons Learned Define MeasureAnalyzeImprove Control

9. St. Lucie County SecurityForce Review Process Flow Chart The team next looked closer how to capture indicator data. The team constructed a Process flow chart describing the Process. 8

10. St. Lucie County SecurityForce Hidden Costs of Poor Workplace Security The team identified costs related to poor workplace security 9 1. Facilities more susceptible to theft, vandalism and other crimes Annual Cost Total = $102,150 a. Reported crime occurrences at county facilities and related costs: 2014-present) 17 events ………...................................................................................................... $12,000 2. Value of lost productivity due to lack of security when leaving past regular office hours b. Resources to report, investigate and address crime............................................ $13,350 a. Estimated at 16 weeks (daylight savings /winter) x 80 staff x 2 hour/week x $30/hour ……………………………………………………………………………........ $76,800 3. Hidden costs of single incident a. For example: legal maximum for government responsibility for loss of life.... $300,000 Define MeasureAnalyzeImprove Control

11. St. Lucie County SecurityForce Identify Data Collection Needs The team developed a Facility Security Evaluation form to collect facility security evaluations. 10 Facility Security Evaluation Define MeasureAnalyzeImprove Control

12. St. Lucie County SecurityForce Identify Data Collection Needs Bottom half of Evaluation Form page 1… 11 Define MeasureAnalyzeImprove Control

13. St. Lucie County SecurityForce Identify Data Collection Needs Evaluation Form page 2… 12 Define MeasureAnalyzeImprove Control

14. St. Lucie County SecurityForce Identify Data Collection Needs The team developed a Facility Security Evaluation spreadsheet to help analyze the evaluations. 13 St Lucie County Facility Security Evaluation Summary. Define MeasureAnalyzeImprove Control

15. St. Lucie County SecurityForce Review Selected Indicator The team next looked closer at the Gap. Q1 – Average Facility Security Audit Score The team collected Q1 indicator data and reviewed performance trends: 14 Avg= 2.7 Initial Target set = 4.0 Score 3. Define MeasureAnalyzeImprove Control

16. St. Lucie County SecurityForce Stratify the Problem 15 The team looked closer at these 11 facilities. All 11 facilities fell below target 4.0 score The team stratified the SLC Facilities using a histogram and found… 5. Desired Score =4.0 or Higher Define MeasureAnalyzeImprove Control

17. St. Lucie County SecurityForce Stratify the Problem 16 The team looked closer at these 2 security categories. 2 Categories scored under 3.0 The team stratified the 11 Facility Security ratings many ways and found… 5. Define MeasureAnalyzeImprove Control

18. St. Lucie County SecurityForce Stratify the Problem 17 5 Questions rated 2.0 or less The team stratified the Bldg Interior and Staff ratings many ways and found… 5. Survey Question (Security Standard) Average Rating SLC Facilities with Low Avg Security Ratings for Bldg Interior and Staff – January 2016 Legend Problem Statement: “11 SLC Facilities with Low overall Security Avg Ratings Scored 2.0 or below for five security areas: 2e- panic buttons are located in approp. locations; 2i- posted security signs; 4a- emergency notification understanding; 4b- empl emerg. procedures in place and reviewed; and 4c-threat situation training” Define MeasureAnalyzeImprove Control

19. St. Lucie County SecurityForce Identify Potential Root Causes The team completed Cause and Effect Analysis and found… The team next looked to verify these 2 Potential Root Causes. 18 9.,10. Define MeasureAnalyzeImprove Control

20. St. Lucie County SecurityForce Verify Root Causes The team collected data to verify the root causes and found…. 19 …both potential root causes were validated. 11.,12. Define MeasureAnalyzeImprove Control

21. St. Lucie County SecurityForce Identify and Select Countermeasures The team selected 4 countermeasures for implementation. The team brainstormed many countermeasures and narrowed them down to these for evaluation: 20 13.,14. Define MeasureAnalyzeImprove Control

22. St. Lucie County SecurityForce Identify Barriers and Aids The team next sought to incorporate this analysis into the team’s Action Plan. The team performed Barriers and Aids analysis on the selected Countermeasures. 21 15. Define MeasureAnalyzeImprove Control

23. St. Lucie County SecurityForce Develop and Implement Action Plan The team implemented an Action Plan for the team’s Countermeasures. 22 16. Define MeasureAnalyzeImprove Control

24. St. Lucie County SecurityForce Countermeasure A1-County Wide Security Team Public Safety (Tiffany Bennett) Risk Management (George Landry) Facilities (Daniel Retherford) Parks and Recreation (Matt Baum) Information Technology (William Martin) Human Resources (Mark Wishard) Environmental Resources (Ben Pauley) Law Enforcement (TBD) 23 Security in the 21 st Century requires expertise and coordination between the built, electrical and computerized environments. Therefore, the proposed Workplace Security Team should consist of: This team should report to the Facilities Director. We also propose that this above team consider identifying a “Security Owner” for every County Facility. Define MeasureAnalyzeImprove Control

25. St. Lucie County SecurityForce Countermeasure B2-Add Signage to Locations 24 Example Signage Picture of Building #1 Picture of Building #2 Picture of Building #3 Define MeasureAnalyzeImprove Control

26. St. Lucie County SecurityForce Review Results The team will collect indicator data and review results of its countermeasures 25 RESULTS….Note Performance to be documented after implementation of Countermeasures 17.,18.,19.,20. Countermeasures implemented by November 2016 Q1 – Average Facility Security Audit Score Avg= 2.7 Target = 4.0 Score Define MeasureAnalyzeImprove Control

27. St. Lucie County SecurityForce Standardize Countermeasures The team revised indicators and incorporated the improvements into the Process flowchart. The team looked to standardize the Indicator monitoring 26 21.,22.,23.

28. St. Lucie County SecurityForce Standardize Countermeasures The team Developed a Process Control System (PCS) to monitor on-going improvements. The team looked ahead to the future. 27 21.,22.,23. Define MeasureAnalyzeImprove Control

29. St. Lucie County SecurityForce 28 “Although the County is a safe place to work, we recognize that this is our opportunity to be proactive in the area of workplace security.” Ron Parrish, Public Safety Director