1. LEADERSHIP LANDING HAL ADLER APRIL 9 TH, 2009 5 Attributes of Great Leaders

2. What we’ll cover The 5 Attributes of Great Leaders Examples, stories and best practices The business case for change Developing great leaders Simple shifts= major impact

3. The 5 Attributes of Great Leaders AttributesDescription Self-Awareness Leads with a clear sense of identity, a clear sense of purpose, and a distinct, consistent way of interacting with others Bravery Willing to take measured risk based on data and personal beliefs for the betterment of the organization and/or the people in it Kindness Exhibits and can receive empathy and compassion, and integrates the needs of the business with the needs of team members and colleagues Innovation Brings a creative, daring and productive approach to solving organizational challenges Inspiration Shares excitement and enthusiasm for the organization’s vision in a way that unites and aligns people

4. Self-Awareness Leads with a clear sense of identity, a clear sense of purpose, and a distinct, consistent way of interacting with others.  Pfizer: Henry McKinnell  Colgate Palmolive: Rueben Mark  Medtronic: Bill George

5. Self-Awareness How about you? “I work in a mindful, fully conscious manner”  I am consistently aware of my impact on others  I am “present” in my interactions with people and things  I am certain that my assessment of myself would align with others’ assessment of me 1-5 (Almost never-Almost always)

6. Bravery Willing to take measured risk based on data and personal beliefs for the betterment of the organization and/or the people in it.  Goldcorp: The Goldcorp Challenge  Whole Foods: Salary disclosure  Griffin Hospital: Anthrax case # 5

7. Bravery How about you? “I am willing to be the sole champion of an idea of merit”  I am confident in my own perspective and perception  I am comfortable representing an unpopular opinion  I understand how to separate my opinion of an idea with my opinion of a person 1-5 (Almost never-Almost Always)

8. Kindness Exhibits and can receive empathy and compassion, and integrates the needs of the business with the needs of team members and colleagues  American Express: To forgive is….  Men’s Warehouse: George Zimmer guarantees it  WL Gore: From point A to point B

9. Kindness How about you? “I take a genuine interest in the professional and personal lives of others”  I know and recognize people for their unique strengths  I know something personal about my team members and colleagues  I really care and know how to show it 1-5 (Almost never-Almost Always)

10. Innovation Brings a creative, daring and productive approach to solving organizational challenges  SEI: Organized chaos  Whole Foods: Bottoms up  Southwest: Failure is not fatal “Encourages new, untested ideas from others” “Understands the change management process and overcomes resistance to innovation” “Has high tolerance for ambiguity and change”

11. Inspiration Shares excitement and enthusiasm for the organization’s vision in a way that unites and aligns people  Salesforce.com: Marc Benioff  Timberland: Jeff Schwartz “Creates and communicates a compelling vision for the future” “Insures the alignment of individual, team and organizational goals”

12. The Business Case for Awakening 100 Best Corporate Citizens 100 Best Companies to Work American Express forgiveness training CEO survey: 75/25% Harvard University: 85/15% Watson Wyatt: 200% overall performance increase Hay Group: 43% increase in $ generation potential

13. Can you teach this stuff?? Some examples like Memorial, ANZ and Amex and….. What to do can be taught, rules and processes can be developed BUT… How to do it is already there, but tricky to unleash Set the tone and the example Don’t teach – unleash (give permission) Get out of the way (power), and hold people accountable (responsibility)!

14. Your role as a steward of great leadership Simple shifts= major impact  Meditate for 10 mins before work (and tell a friend)  Start integrating the language of the vision/values  Begin to consider the full experience of a peer, boss, or direct report as you interact with them  Be patient and forgiving with yourself and others  Take a walk  What else?? What works for you?

15. Thank you “We are all spiritual beings, composed of minds, bodies and a spiritual side. To unleash the whole capability of the individual - mind, body and spirit - gives enormous power to the organization. It truly empowers members of the organization to devote their entire beings to the ultimate purpose for which the organization exists, which is to serve others.” Bill George, retired CEO, Medtronic

16. Thank you Questions? Hal Adler Leadership Landing Hal.adler@leadershiplanding.com 415.518.3785