1. QUALITY AWARDS

2. INTERNATIONAL Malcolm Baldrige National Quality Award – MBNQA (US)
QUALITY AWARDS
INTERNATIONAL
Malcolm Baldrige National Quality Award – MBNQA (US)
The Deming Prize (Japan)
European Quality Award (W-Europe)
British Quality Award
French National Quality Award
Others

3. Rajiv Gandhi National Quality Award (bis.org.in)
QUALITY AWARDS
NATIONAL
Rajiv Gandhi National Quality Award
(bis.org.in)
CII Quality Award (ciionline.org)
Golden Peacock National Quality Award
(goldenpeacockawards.com)
Other State & Central Govt. Awards

4. MBNQA- What Is It? QUALITY AWARDS
Award named after the former Secretary of Commerce – Regan Administration (1987)
Intended to reward and stimulate quality initiatives
Past winners; FedEx, 3M, IBM, Ritz-Carlton, AT&T
Typical winners have scored around 700 points
Three awards may be given annually in each of six categories:
Manufacturing
Service Company
Small Business
Education (1999)
Health care (1999)
Non-profit (2007)

5. SEVEN CRITERIA CATEGORIES OF MBNQA
QUALITY AWARDS
SEVEN CRITERIA CATEGORIES OF MBNQA
Organizations that apply for the Baldrige Award are judged by an independent board of examiners. Recipients are selected based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence:
1 Leadership
2 Strategic Planning
3 Customer and Market Focus
4 Measurement, Analysis, and
Knowledge Management
5 Human Resource Focus
6 Process Management
7 Business /organisational performance Results

10. The Deming Prize QUALITY AWARDS
Given by the Union of Japanese Scientists and Engineers since 1951
Named after W. Edwards Deming who worked to improve Japanese quality after WWII
Not open to foreign companies until 1984
Florida P & L was first US company winner

11. Deming Prize QUALITY AWARDS
The Deming Application Prize Given to companies or divisions of companies that have achieved distinctive performance improvement through the application of TQM in a designated year.
The Deming Prize for Individuals Given to individuals who have made outstanding contributions to the study of TQM or statistical methods used for TQM, or individuals who have made outstanding contributions in the dissemination of TQM.
The Quality Control Award for Operations Business Units Given to operations business units of a company that have achieved distinctive performance improvement through the application of quality control/management in the pursuit of TQM in a designated year.

12. The Deming Prize Sub-Committees
QUALITY AWARDS
The Deming Prize Sub-Committees
The Secretariat for the Deming Prize Committee
The Union of Japanese Scientists and Engineers (JUSE)
1-2-1 Koenji-Minami, Suginami-ku, Tokyo , JAPAN
Tel: (weekdays from 9:00 to 17:00)
Fax:

13. DEMING PRIZE CRITERIA - Expected Results
(1) Quality Stabilization and Improvement
(2) Productivity Improvement/Cost Reduction
(3) Expanded Sales
(4) Increased Profits
(5) Thorough Implementation of Management Plans/Business Plans
(6) Realization of Top Management's Dreams
(7) TQM by Total Participation and Improvement of the Organizational
Constitution
(8) Heightened Motivation to Manage and Improve as Well as to Promote
Standardization
(9) Uniting Total Organizational Power and Enhancing Morale
(10) Establishment of Various Management Systems and the Total
Management System

14. Rajiv Gandhi National Quality Award
QUALITY AWARDS
Rajiv Gandhi National Quality Award
- designed in line with similar awards in other developed countries, like Malcolm Baldrige National Quality Award in USA, Deming Prize in Japan and European Quality Award.
There are five awards consisting of:
Large scale manufacturing organization
Small scale manufacturing organization
Large scale service sector organization
Small scale service sector organizations and
BEST OF ALL

15. Rajiv Gandhi National Quality Award
QUALITY AWARDS
Rajiv Gandhi National Quality Award
Commendation Certificates
Large scale and small scale Industrial sectors
a) Chemical industry;
b) Electrical and electronic industry;
c) Food and drug industry;
Gems, jewellery and allied industry
Metallurgical industry;
Textile industry; and
g) Engineering industry and others
Large scale and small scale service organizations
Finance,
Health Care,
Information Technology,
Utilities, and
Others.

16. Rajiv Gandhi National Quality Award
ELIGIBILITY TO COMPETE FOR THE AWARD
Applicant organization is located in India,
Applicant organization has been in existence for at
least three years as on last date of the application.
Applicant organization is situated at one place or a unit
of an organization housed at one location,
Applicant organization has not been convicted by any
court for deficiency in product or service and/or found
guilty of financial irregularities by any regulatory
authority or court for the period from 1 April 2002 to 31
March An undertaking to this effect will have to
be submitted.
Applicant organization is not manufacturing products,
like tobacco and liquor etc which are injurious to
health.

17. Rajiv Gandhi National Quality Award
NON - ELIGIBILITY TO COMPETE FOR THE AWARD
A Sub-unit which performs only support functions for the parent organization such as, sales, marketing, distribution, finance, human resources and health are not eligible.
[A Sub-unit is a Unit or Division of a larger organization (Parent organization) which owns or has organizational and/ or financial control of sub-unit]
If an applicant organization has earlier received an award, it is not eligible to apply for an award for next three awards. However, this condition will not apply to those applicant organizations which have received commendation certificate.

18. Rajiv Gandhi National Quality Award
ASSESSMENT CRITERIA
for large scale organization
– will be made on the basis of nine parameters, namely, Leadership; Policies, Objectives and strategies; Human resource management; Resources; Processes; Customer focused results; Employees’ satisfaction, Impact on environment and society; and Business results.
for small scale organization
will be made on the basis of six parameters, namely, Leadership; Human resource management; Processes; Customer focused results; Impact on environment and society; and Business results.
Emphasis will be placed on quality achievement and quality improvement as demonstrated through the information provided by applicant organization.