1. Patient Concerns Inventory Barry Scott Clinical Specialist Physiotherapist Head & Neck Cancer Services Aintree University Hospitals NHS Foundation Trust ENT UK / BAOMS Meeting Thursday 8 th September 2011

2. n The PCI is a system developed to allow patients to identify issues they wish to discuss as part of their consultation n Also allows patients to identify members of the MDT they wish to see as part of their consultation n Uses touch screen computer in the clinic setting n A way to recognise unmet needs What is the PCI ?

3. How does it work ?

4. Patient Concerns Inventory : Issues they wish to discuss 55 items

5. Patients Concerns Inventory PCI : Professions they wish to see / be referred to 15 people

6. Patient Concerns Inventory : Issues they wish to discuss Rogers SN, El-Sheikha J, Lowe D. The development of a Patients Concerns Inventory (PCI) to help reveal patients concerns in the head and neck clinic. Oral Oncol. 2009; 45: 555-561.

7. The median number of issues: 3 IQR 1-6 82% selecting at least 1 issue Patient Concerns Inventory : Issues they wish to discuss

8. Patients wished to talk with either in clinic or by referral dentist (19%) surgeon (10%) speech and language therapist (10%) Range 0 to 8 with 42% selecting at least one PCI: MDT results

9. Patient Concerns Inventory : Clinical research Patient experience Relevant research Improved services / care

10. n jc Published PCI Literature

11. ‘Best use of IT in patient and citizen involvement in healthcare’ Winner National Winner National E-Health Insider Awards 2010

12. www.headandneckcancer.co.uk PCI available via the website