1. MOLDOVA: OPENING NEW FRONTIERS IN E-GOVERNANCE TALLINN MAY 31, 2016 GOVERNMENT OF REPUBLIC OF MOLDOVA IURIE ȚURCANU Government Chief Information Officer, Government of Republic of Moldova Executive Director, eGC COUNTRY PRESENTATION AT TALLINN e-GOVERNANCE CONFERENCE

2. E-SERVICES OBJECTIVE By 2020 all public services will be digitized. 587 PUBLIC SERVICES 131 E-SERVICES ~220 PUBLIC SERVICES E-SERVICES Government Decision Nr. 710 from 20.09.2011

3. GOVERNMENT PUBLIC SERVICES PORTAL 1.One-stop shop for all public services; 2.Information on more than 520 public services; 3.131 electronic services are ready to be consumed. 4.1700 visitors per day E-GOVERNANCE PLATFORMS GOVERNMENT OPEN DATA PLATFORM 1.Makes public data really public! 2.Reusable, machine readable data. 3.899 datasets from 48 authorities 4.29 applications created by community GOVERNMENT NOTIFICATION SERVICE 1.Communication with citizens through different communication channels

4. MOBILE SIGNATURE 1.Accessible electronic signature for everyone 2.Accessible to over 90% of mobile subscribers 3.Simple way to sign documents online! 4.55 000 subscribers 5.Circa 130 000 signatures per month E-GOVERNANCE PLATFORMS GOVERNMENT IDENTITY SERVICE 1.Strong authentication for all connected information systems 2.Single sign-in/sign-out 3.All qualified electronic signature types supported 4.Supports Mobile ID 5.40 IT systems integrated GOVERNMENT E-SIGNATURE SERVICE 1.Gives electronic documents or transactions legal force 2.All qualified electronic signature types supported, including Mobile ID 3.Simple technical interfaces 4.45 IT systems integrated

5. GOVERNMENT INTEROPERABILITY PLATFORM 1.Facilitates data exchange between authorities in a unified technical and contractual way 2.60 integration projects involving 21 authorities E-GOVERNANCE PLATFORMS GOVERNMENT CLOUD PLATFORM 1.Get the computational resources in minutes! 2.No lengthy procurement processes! 3.Secure, reliable, always available! 4.Hosts 29 authorities GOVERNMENT PAYMENT SERVICE 1.Facilitates payments for public services 2.All payment tools are supported, including bank cards, internet banking, cash 3.All banks, cash-in terminals and post offices are connected. 4.Over 2 million transactions 5.Over 400 million lei paid to state budget

6. MConnect® – GOVERNMENTAL INTEROPERABILITY PLATFORM GOVERNMENT INTEROPERABILITY PLATFORM 1.Facilitates data exchange between authorities in a unified technical and contractual way 2.60 integration projects involving 21 authorities 3.Implemented using open- standards

7. DATA EXCHANGE PROBLEMS Problem #1 – Lack of (or insufficient) communication between authorities and even between subdivisions of the same authority. No information about data availability. Problem #2 – In some cases some government organizations have to pay for data produced (or access to data) by other governmental organizations. Problem #3 – Technological obstacles – incompatibility, heterogeneous environments, lack of standards, lack of documentation, etc.

8. MOVING FROM THIS … SOE Registru Tax Service Customs NB of Statistics Social Assurance Authority Medical Assurance Authority Min. of Justice SOE Cadastre Anticorruption Commission Prosecutors

9. … TO THIS SOE Registru Tax Service Customs NB of Statistics Social Assurance Authority Medical Assurance Authority Min. of Justice SOE Cadastre Anticorruption Commission Prosecutors

10. ORGANIZATIONAL PRINCIPLES 1.Data virtualization (or data abstraction) – As data consumer, organizations do not care about the specifics of the data source. The only thing they know is that data exists and it is authentic. 2.Simple contractual model – Organizations sign one single contract and use data from all organizations according to their legal mandate – Single contract for both data consumption and data provider 3.Centralized management – Provides more agility – in case of changes, these can be applied much more dynamically – Reduces the costs, both capex and opex 4.Centralized and transparent data access – Centralized authority for granting data access 5.Full alignment with European Interoperability Framework 2.0

11. TECHNICAL PRINCIPLES 1.Simplicity in connection – In order to connect to MConnect you need to authenticate to MConnect exposed interfaces 2.Non-invasive integration – Re-use IT systems connectivity with minimum or no changes – MConnect is adapting to IT systems and not vice versa 3.Use of open standards – Ensures future-proof of solution, technical compatibility and reduced costs 4.Independent/distributed data sources – No data source re-organization is necessary – No data gets copied or moved 5.Multitenant architecture – Every organization has its own isolated integration environment

12. MConnect® : DATA CONSUMPTION

13. MConnect® : DATA SOURCES

14. MODERNIZATION OF GOVERNMENT SERVICES With MConnect, MCloud, e-ID in place the Government of Moldova started the re-engineering of government services. The process includes: – Development of a re-engineering methodology – Adopting a maturity model for services – Rationalization of more than 60% of existing services – Re-thinking of existing services with citizen-centric principles – No digitization without re-engineering – Openness, connectivity and security in mind

15. USING MConnect® FOR E-DEMOGRAPHY e-Demography is a census support project correlating data form different administrative data sources for demographic purpose. It allows for an updated insight on the structure of the population. – A methodology for collecting, interpreting and disseminating data is being developed – Roughly 15 administrative data sources are targeted – The rollout of the process will take 3-4 months The same model will be used for other domains like obtaining statistical data for the economy, health environment, thus laying out the foundations for e-statistics. e-Democracy will contribute to a better preparation for the pan- european census in 2021.

16. GOVERNMENT OF REPUBLIC OF MOLDOVA Contact information: E-mail: office@egov.md THANK YOU!