1. © 2014 RENTPAYMENT | 1 HOMEOWNER USER GUIDE

2. 10 © 2015 DUESPAYMENT | 2 TABLE OF CONTENTS Welcome To DuesPayment 3 DuesPayment Support 4 Main Menu 9 Make A Payment : Setting Up AutoPay & Reminders My Account : Profile 13 My Account : Payment Accounts 15 My Account : Payment History 17 New Homeowner: Setup Your Account 5

3. © 2015 DUESPAYMENT | 3 We are dedicated to customer service and improving efficiency and follow up. Our Zendesk ticketing system will help our Client Services Team better serve you. For the following customer support issues, please send an email to CustomerService@DuesPayment.com WELCOME TO DUESPAYMENT

4. © 2015 DUESPAYMENT | 4 For weekend or after hours support please contact our Customer Support team, who are available 7 days a week, between the hours of 5 am PST and 9 pm PST. Contact them through phone at 866-807-0938 or via email at CustomerService@DuesPayment.com. DUESPAYMENT SUPPORT

5. © 2015 DUESPAYMENT | 5 SETUP YOUR ACCOUNT Start at your community website 1

6. © 2015 DUESPAYMENT | 6 SETUP YOUR ACCOUNT All returning users will enter Username and Password here. 1 Enter Username and Password here

7. © 2015 DUESPAYMENT | 7 SETUP YOUR ACCOUNT Not All fields are required, we recommend searching by Zip Code 2 Tip: Search By Zip Code

8. © 2015 DUESPAYMENT | 8 SETUP YOUR ACCOUNT Select Your Property From List 3 Select Property

9. © 2015 DUESPAYMENT | 9 SETUP YOUR ACCOUNT Create Login 4 v Terms of User must be checked to proceed.

10. © 2015 DUESPAYMENT | 10 MAIN MENU Main Menu 1

11. © 2015 DUESPAYMENT | 11 MAKE A PAYMENT Setting Up AutoPay & Reminders 1

12. © 2015 DUESPAYMENT | 12 MAKE A PAYMENT Setup AutoPay 2

13. © 2015 DUESPAYMENT | 13 MAKE A PAYMENT Rent Reminders Tab (Setup Text or Email Reminders) 3

14. © 2014 RENTPAYMENT | 14 MY ACCOUNT Profile Page 1

15. © 2015 DUESPAYMENT | 15 MY ACCOUNT Login & Password 2 v Homeowner can update their username and password here

16. © 2015 DUESPAYMENT | 16 MY ACCOUNT Payment Accounts 3 Homeowner can add new accounts here.

17. © 2015 DUESPAYMENT | 17 MY ACCOUNT PayByPhone 4 Homeowner can edit their IVR pin number here. When making phone payments, provide phone user ID and Pin #

18. © 2015 DUESPAYMENT | 18 MY ACCOUNT Payment History 5

19. © 2015 DUESPAYMENT | 19 If you have questions about DuesPayment or need information beyond what is covered here, please send an email to CustomerService@DuesPayment.com THANK YOU FOR CHOOSING DUESPAYMENT!