1. USER SERVICES & PROMOTION Arlinah i.r arlinah@petra.ac.id Library Information System PCU – Informatics Department July 5, 2005

2. User Services Circulation References Serials Audio Visual

3. Types of Circulation activities (procedures) borrowing returning claiming extending report registering fines reserving

4. Circulation policy/ standards/rules (guidelines) who what whenwhy where how Types of memberships Types of borrowers Types of guests Library staff types of collection allowed Number of books allowed Types of reports How many days ? Open/operation hours to borrow To return To extend To pay fines Procedures? Media of access/paying fines Input/output ? Goals/purposes/roles of the library Types of users User needs

5. circulation Information system people data process interface System users (librarians, administrators, teachers, users, departments?) Job description/responsibility/privilege? authority users departments Collection Policy/rules Function/Procedures (flowchart) Time Policy/rules location Forms Reports design erd dfd Input/ output

6. Circulation Equipments Member Card (2 types : library, members) -> arranged alphabetically by member name Member Card (2 types : library, members) -> arranged alphabetically by member name Book cards (arranged alphabetically by the title) Book cards (arranged alphabetically by the title) Borrowing forms (arranged chronologically by date) Borrowing forms (arranged chronologically by date) Stamps (ownership, duedate etc.) Stamps (ownership, duedate etc.) Late Notification letter Late Notification letter Reports (daily, monthly, yearly) Reports (daily, monthly, yearly) Receipt for library fines Receipt for library fines

7. Reference Services Procedures classifying answers searching Contacting other sources report questions Inter-library services interviews

8. EXPECTED USERS POTENTIAL USERS REALUSERSREALUSERS REFERENCE SERVICES Library Promotion (book talks, book reviews, story telling, competition, display, exhibit, advertising etc.) User education Library promotion Literature search Information services Library consultation Inter-library loan Current awareness Selective dissemination of information Information packaging Library Promotion User education Information services Library consultation Current awareness

9. Reference policy/ standards/rules (guidelines) who what when why where how Types of users Library staff Partners (other information resources) types of services Information resources Types of reports How much time needed to serve/deliver information Open/operation hours access points of the users Access to other information resources Procedures? Media of services Input/output ? Goals/purposes/function/ roles of the library/main institution User needs Types of the library

10. –Helpful, friendly, quick, accurate, professional,respectful –Subjects –Institutions (vision, mission, strategic plans, users etc) –Library policy and procedure –Collection Evaluation skills –Critical/creative thinking –Interviewing skills –Communication skills –Information channels and networks –Library collection –Searching strategies, tools Attitudes/ Knowledge/ Skills/ required of reference staff

11. Reference Collection Dictionary Handbook/ manual Encyclopedia directory Annual/al manac/pro gress in... Biographical resources (who’s who) Geographical resources ( gazetteers, guidebook, maps) abstract bibliography index

12. Pelbagai pendekatan penelusuran onsiteonline Data/informasi klasifikasi Buku referensi Expert organisasi Katalog perpusta kaan Buku, majalah AV Digital library Invisible web Online Catalog Search engine Expert organisasi Subject directory teman SITESITE

13. Reference Information system people data process interface System users (librarians, administrators, teachers, users, departments?) Job description/responsibility/privilege? authority users departments Collection Other sources of information Policy/rules Types of services and fees Function/Procedures (flowchart) Time Policy/rules location Forms Reports design erd dfd Input/ output

14. Library Promotion publicity Personal contact advertising insentives Press release Book reviews/talks/seminar Story telling Communication/Feedback friendliness Mass media presentations Websites Brochures/pamphlets Announcements user of the month Exclusive interviews environment location Clean, artistic signage Special program User education Clubs/competition Reading habits program