1. Mitigating crime, protecting passengers, drivers and fleet Transit Australia Group Pty Ltd Michael McGee

2. What we will be examining Social Media Rhetoric vs Data Multiple stakeholder approach Observations

3. Social Media Smart Phones and social media has helped to raise awareness of violent situations on public transport

4. Rhetoric Vs Data 2012 - Gold Coast Driver De-escalation Training rolled out across entire network. 2012 Cairns Engage local community groups 2012 Cairns Enhance Police Patrols 2011 - Sunshine Coast Enhance Security Patrols 2012 - Gold Coast/Cairns Enhance Security Patrols 2013 Gold Coast Visible Police Patrols 2013 Cairns Retro fitted driver protection screens 2014 Gold Coast Undercover operations by Police

5. Multiple Stakeholder Approach Government Transport Authorities/Councils Local Police Local Schools and P&C’s Local shopping centre management/infrastructure owners Local media Local community groups Unions Security organisations Training associations Public

6. Observations Increase in incidents occurring during weekday mornings Vast majority of assaults on drivers occur during ticketing transactions (e.g. top-ups or ‘no fare’) Female drivers have far less physical assaults than male drivers

7. Observations Driver de-escalation training works Well lit and clean stations/buses have less associated anti-social behaviour Physical presence of security, police and/or ticketing officers aids with a perceived ‘feeling’ of safer transport Innovative design of driver protection screens

8. Observations Proper incident investigations are required to address the ‘root cause’ and not what external stakeholders might think is appropriate based on political motives. This is a social issue and requires a multifaceted approach Leverage social media and put pressure on anti-social behaviour

9. Thank you for listening Michael McGee Chief Executive Officer