1. Activity 1.3 Principles for Providing Quality Counseling 1 Providing Quality Contraceptive Counseling & Education: A Toolkit for Training Staff

2. Family Planning National Training Centers · Supported by Office of Population Affairs FIVE Principles for Providing Quality Counseling Providing Quality Family Planning Services: Recommendations of CDC and OPA; Appendix C 2

3. Family Planning National Training Centers · Supported by Office of Population Affairs A Quick Look at all FIVE Establish and Maintain Rapport Assess the Client’s Needs and Personalize Discussions Accordingly Work with the Client Interactively to Establish a Plan Provide Information that can be Understood and Retained by the Client Confirm Client Understanding 3

4. Family Planning National Training Centers · Supported by Office of Population Affairs Establish and Maintain Rapport Welcoming environment Trusting relationship Confidential, expert, accessible services 4

5. Family Planning National Training Centers · Supported by Office of Population Affairs Assess the Client’s Needs and Personalize Discussions Accordingly Gather information Tailor the discussion Learn about the client 5

6. Family Planning National Training Centers · Supported by Office of Population Affairs Work with the Client Interactively to Establish a Plan Facilitate client-centered decision-making Address misinformation (myths) and barriers Create an individualized plan 6

7. Family Planning National Training Centers · Supported by Office of Population Affairs Provide Information That Can Be Understood and Retained by the Client Use interactive education strategies to ensure informed decision-making Use clear, understandable words, images, and materials Tailor information to the client’s needs and what they already know Use a medically accurate, balanced and nonjudgmental approach 7

8. Family Planning National Training Centers · Supported by Office of Population Affairs Confirm Client Understanding Use the teach-back method to ensure the client is making an informed and self-determined choice Confirm the client’s understanding and confidence in using the method(s) of choice 8

9. Family Planning National Training Centers · Supported by Office of Population Affairs Review – The Principles of Quality Counseling Establish and Maintain Rapport Assess the Client’s Needs and Personalize Discussions Accordingly Work with the Client Interactively to Establish a Plan Provide Information that can be Understood and Retained by the Client Confirm Client Understanding 9

10. Family Planning National Training Centers · Supported by Office of Population Affairs The Contraceptive Counseling Process The Beginning The Middle The Closing 10

11. Family Planning National Training Centers · Supported by Office of Population Affairs Questions/Comments 11

12. Family Planning National Training Centers · Supported by Office of Population Affairs References & Resources 12 Providing quality family planning services: recommendations of CDC and the U.S. Office of Population Affairs. MMWR. 2014 Apr; 63(RR04). Guttmacher Institute. Fact sheet: unintended pregnancy in the United States. New York: Guttmacher Institute; July 2015. Available from: http://www.guttmacher.org/pubs/FB-Unintended-Pregnancy-US.html http://www.guttmacher.org/pubs/FB-Unintended-Pregnancy-US.html Dehlendorf C, Levy K, Kelley A, Grumbach K, Steinauer J. Women's preferences for contraceptive counseling and decision making. Contraception. 2013 Aug; 88(2): 250-6. Jaccard J and Levitz N. Counseling adolescents about contraception: towards the development of an evidence-based protocol for contraceptive counselors. J Adolesc Health. 2013 Apr; 52(4 Suppl): S6-13.

13. Family Planning National Training Centers · Supported by Office of Population Affairs Contact us 13