1. RTD Best Practices A knowledge-sharing report to help RTD find better ways to serve the public May 12, 2015

2. Best Practices: Overview Scope: Year-Long Effort Facilitated Brainstorming Sessions Subject-Matter Expert Interviews Structure: High-level Wikipedia-style discussions of best practices Each article Includes: Supporting references and subject-matter expert connections

3. Best Practices: Overview Purpose: Knowledge sharing to new employees Promoting collaboration at RTD Industry-wide knowledge sharing Users: Board members, executives and citizens RTD staff including new employees Other transit agencies

4. Best Practices: Partnering Partnering is a clear strength at RTD. RTD reaches out to private and public sector partners to accomplish big projects. Examples: EAGLE Public-Private Partnership (P3) Denver Union Station Multi-Agency Exchange (MAX) Program Workforce Initiative Now (WIN) Program

5. Best Practices: Processes RTD employees are increasingly seeking opportunities for process improvement. Leadership has promoted employee-led innovation to make processes more efficient and effective. Examples: Asset Management Strategic Budget Plan Accident Tracking Fiscal Sustainability Task Force

6. Best Practices: Workforce RTD works to identify the ideal balance of contractor support and in-house staff. The agency manages contractors effectively and brings functions in-house when there are compelling reasons to do so. Examples: In-house Drug and Alcohol Testing Contracted Services Hybrid Security System

7. Best Practices: Internal Communication RTD is gradually working to break down silos and increase respectful collaboration across the organization. Examples: Executive Safety & Security Committee Key Messages Manual Operator Information Page/Bulletin Board

8. Best Practices: Technology Technology is an area of opportunity for RTD - successes can lay the groundwork for future innovation. Examples: CAD/AVL Implementation

9. Next Steps Posting to the RTD Website Internal Brown Bags/Information Sessions Population of Practices on The Hub

10. Questions? John Elias Senior Policy Analyst & District Historian john.elias@rtd-denver.com (303) 299-2476