1. CS SONU LAKHANI AEO, ICSI

3.  SEBI has launched a centralized web based complaints redress system [SCORES] vide Circular CIR/OIAE/2/2011 dated 03.06.2011 for all Companies whose securities are listed on Stock Exchanges

4.  SEBI has mandated that companies desirous of getting their equity shares listed on the stock exchanges should also obtain authentication on SCORES, before Listing Approval is granted by stock exchange.

5.  Centralised database of all complaints (at http://ww.scores.gov.in) http://ww.scores.gov.in  Online movement of complaints to the concerned listed companies,  Online upload of Action Taken Reports (ATRs) along with supporting documents electronically by the concerned companies (at http://scores.gov.in/Admin), http://scores.gov.in/Admin  Online viewing by investors of actions taken on the complaint and  Current status of Complaint.

6.  Complaints arising out of issues that are covered under SEBI Act,  Securities Contract Regulation Act,  Depositories Act and rules and regulation made there under  Provisions that are covered under section 55A of Companies Act

7.  Complaints that are incomplete or not specific  Allegations without supporting documents  Offering suggestions or seeking guidance/explanation  Seeking explanation for non-trading of shares or illiquidity of shares  Not satisfied with trading price of the shares of the companies  Non-listing of shares of private offer  Disputes arising out of private agreement with companies/intermediaries

8.  Complaints against unlisted/delisted/wound up/liquidated/sick companies  Complaints that are sub-judice (relating to cases which are under consideration by court of law, quasi-judicial proceedings etc.)  Complaints falling under the purview of other regulatory bodies viz.RBI,IRDA, PFRDA, CCI, FMC, etc., or under the purview of other ministries viz.,MCA, etc.

9. Physical Record Time Consuming Problem in Tracking

12.  Go Green (paper saving)  Time Saving  Cost Saving and effective  Transparency  Fast  Accuracy  Cross Check of data made easy

14. STEP 1 Contd….

15.  Log on http://scores.gov.inhttp://scores.gov.in  Click on Not registered yet?  Add personal detail as under:-  Name  E-mail Address  Address of Correspondence  PAN Number  Mobile Number Contd….

17.  Click on “Complaint Registration” under “Investor Corner”  Add complaint detail i.e. complaint category, entity name  Attach supporting documents (in PDF format upto 1 MB) STEP 2

18. Contd….

20. Current Status

21.  click on “View Complaint Status” ◦ Step 1: Provide the complaint registration number ◦ Step 2: Please enter password.  a. In case of web complaint, email address is password.  b. In case of physical complaints sent to SEBI, please enter the password which was communicated by SEBI in the acknowledgement letter sent to complainant  On verifying the correctness of registration number, password and security code, the current status of complaint is displayed as under: STEP 3 Current Status

23.  If a clarification has been sought by SEBI or the entity against which complaint is lodged, can send the reply online.  The reply can be sent by clicking on the link  “Send Reply” while viewing the status of complaint  In case, complainant is not able to send reply to clarification online, he can send it through post by providing unique registration number. STEP 4

25.  If complainant wants to send a reminder for earlier lodged complaint, then click on the link “Send Reminder” under “Investor Corner” on the homepage.  Provide details like Registration number, Reminder details and the security code. STEP 5

30. Disclaimer Clause: Views expressed in this presentation views of the author do not necessary reflect those of the Institute.