1. The Scoop on gTLD’s

2. Why are we doing this training? 1. Consolidate the information & create experts:  The Vault, TDP, x.co/gtldLounge, ATS, Supervisors, Leads, 2. Our Vision Document:  Link One - Win in the Next Generation of Domains 3. You need it, our customers need it:  Pretty simple

3. gTLD - Agenda 1. General Information 2. The gTLD Lifecycle 3. Winning a domain and the Auction process 4. Understanding gTLD refunds and pricing

4. gTLD – General Information  Over 700 gTLD’s available to sell  An additional 600 or so trademarked companies. Ex:.Ford,.Google,.Gucci  gTLD’s in three dozen languages. Ex: Arabic and Chinese  “Donuts” is just one of many gTLD registries.  Not all registries are going to have the same Auction rules, refund policies, or timeframes for awarding domains.  Vault, TDP, and x.co/gtldLounge are the best resources for information  Some domains are unavailable for purchase. EX. Sheds.build. The registries are withholding these domains for certain reasons, and in some cases will later list them as premium domains.

5. DONUTS vs OTHERS Is this a Donut?

7. gTLD – The Lifecycle on FOS

8. Trade-Mark Priority Pre- Reg Pre- Registration Pre-Registration Trade-Mark Priority Pre-Reg $ Pre- Registration General registration Pre-Registration

9. Trade-Mark 1.You are currently unable to add trade-mark domains to the cart due to the request process 2.Customers MUST have a valid SMD (signed mark data) file to even purchase. 3.Trade-mark requests are submitted the day before Priority-Pre registration begins 4.Once purchased, everything is done through registry Trade -Mark Priorit y Pre- Reg Pre- Regist ration Trade -Mark Priorit y Pre- Reg Pre- Regist ration

10. Priority Pre- Reg 1.Seven day event. 2.Days 5-7 are the same price 3.Purchase anytime before 4.All applications for Phase 1 are submitted on this day. Trade -Mark Priorit y Pre- Reg Pre- Regist ration

11. 1.GoDaddy submits your pre-registration when registration opens on February-05-14. 2.Multiple pre-registration applicants will go to auction Pre- Registration Trade -Mark Priorit y Pre- Reg Pre- Regist ration Trade -Mark Priorit y Pre- Reg Pre- Regist ration

12. 1.FIRST COME FIRST SERVE 2.Donuts Domain name Registration fees will vary upon the keyword in the domain. General registration Trade -Mark Priorit y Pre- Reg Pre- Regist ration Trade -Mark Priorit y Pre- Reg Pre- Regist ration

13. The CRM Purchase Path Just Type in the.gtld first

14. The CRM Purchase Path Click on this

15. The CRM Purchase Path

18. The CRM Purchase Path Discounts Do Not apply

19. gTLD – Term Lengths We are limiting registrations to 1 year during Pre-Registration General Registration will allow for multiple years up to 10

20. The Auction Process!  This process is still being worked on.  We are building this from the ground up.  Vault Article or TDP post will be created for this when more information is available  Customer will be notified when they enter Auction.

21. YOU WIN!  How does someone win a domain name? 1. They are the only person to register in a specific period and we are the only registrar with an application. (only Trademark, Only pre-reg) 2. The domain goes to auction and they win. 3. It’s General Registration and they’re the first to register it.  When is the domain awarded and available for use?  Customers who won domains in pre-registration will have them available in their accounts 24-48 hours after the start of general registration. Not all registries will do it this way. We’re still ironing out the details.  Auction winners get their domains within 7 days after winning

22. Can you spot the fees? Early Application Fee = 189.99 – 39.99 Total+ $150 Registration Fee

23. Application Fee & Registration Fee Early Access Fee Questions: Click here

24. gTLD-refunds – Vault: 8959  Trademark  One Registrant  If the registrant drops the domain, we’ll refund the registration fee only.  Multiple Registrants  If the registrant doesn’t win the domain, we’ll refund the registration fee only.  Priority Pre-Registration  One Registrant  If the registrant drops the domain, we’ll refund the registration fee only.  Multiple Registrants  If the registrant wins the auction and is awarded the domain, and then decides to drop the domain, the registrant is refunded the registration fee ONLY.  If the registrant doesn’t win the auction, then the registrant is refunded BOTH the registration and early access fees  Pre-Registration  One Registrant  If Go Daddy wins the domain, the domain is awarded to the registrant within 24/48 hours  Muliple Registrant  All registrants who don’t win the auction will have their registration fee refunded.

25. DONUTS – Vault: 8931  Trademark  NOTE: You cannot cancel your pre-registration application. If you are awarded the domain name, you can cancel the registration but the application fee will not be refunded.  Priority Pre-Registration  The early application fee is NOT refundable if the domain is rewarded and then dropped  The early application fee is not charged if you do not get the domain  The registration fee is refundable if the domain is dropped, or if you do not get the domain name.  Pre-Registration  If Go Daddy doesn’t win the domain, we refund registration fee.  If you aren’t able to secure the domain name, we’ll refund the registration fee  If you are awarded the domain name, you can cancel the registration but the registration fee will not be refunded.

26. gTLD Refund Guildelines *exceptions  We’ll issue a full refund if the domain was sold, but shouldn’t have been. For example, the name newyork.luxury might appear on the.luxury registry’s block list, but for some reason, a customer was able to pre- register it.  For situations like accidental purchases, or if the customer changes their mind, we need to determine if the name has been sent to the Registry  Status 227 & 228: We’ll offer a full refund if the domain has NOT been sent to the Registry.  Status 90: If the order has been sent to the Registry, we’ll issue a refund, but NOT for the application fee.  Once a domain is submitted and awarded to the customer, it follows the normal Domain Refund Policy.  After you’ve confirmed the domain’s refund/credit eligibility, you should submit an escalation “gTLD Refund” with the following information:  Issue Type: gTLD Refund  Domain name  Domain name status code (found in Reggie)  Whether the customer wants a refund or credit

27. Pre-Registration FAQ: https://gdhelp.godaddy.com/article/8894?locale=en Life Cycle of a gTLD: https://gdhelp.godaddy.com/article/8844?locale=en Donuts Refunds and Auctions: https://gdhelp.godaddy.com/article/8959?locale=en https://gdhelp.godaddy.com/article/8894?locale=en https://gdhelp.godaddy.com/article/8844?locale=en https://gdhelp.godaddy.com/article/8959?locale=en Donuts Refunds –TDP : http://tdp.godaddy.com/archives/77161 Trademark Holder Pre-Reg prep: http://tdp.godaddy.com/archives/77212 Pre-reg refund and Trademark FAQs http://tdp.godaddy.com/archives/78097 http://tdp.godaddy.com/archives/78097 Vault, TDP, and x.co/gtldLounge are the best resources for information

28. x.co/gtldSurvey x.co/gtldLunch