1. December 5, 2011

2. Up, Up, & Away! Second Annual Event 199 Attendees! (+60%) 2 Full Days! (+100%) 17 Sessions! (+240%) 17 Subscriber Presenters (+240%) 0 Weather Issues! (+100000%)

3. 2011 SPONSORS

6. Status of HUG Launched October 12, 2009 1560 “Members” 545 Profile Pictures 8000 eGroups Posts 1100 Library Entries 118 Blogs 2586 Friends

7. Status of Higher Logic Dec 2010Dec 2011 Partners4637 Subscribers197280 Full Time Staff2027 Part Time Staff30 India Team104 Products88 AMS Integrations2027

8. We Are Global Clients in: United States Canada Australia United Kingdom Ghana South Africa Nigeria

9. Status of Connected Communities Today Members8.2 Million (+95%) Communities42,279 (+58%) Microsites3,796 (+68%) Library Entries152,000 (+95%) eGroup Posts1,000,000 (+70%) Pages Served per day600,000 (+100%) Emails sent per month16 Million (+230%)

10. New in 2011 1.Enhanced Tagging 2.Social Media Controls 3.Library Entry Types 4.Stream from the Cloud 5.Improved Video & Pictures 6.Instant Publishing 7.Pretty URLs 8.New Microsites Backend 9.Thread view in Discussions 10.New Communities UI

11. Major Roadmap Items for 2012 25% Infrastructure – scalability, reliability, performance 25% HL Initiated New Features – driven by the industry, competition, partners 30% Community Requests – ticketing system, HUG suggestions 20% Specific Client Requests – prioritized by $

12. Move to the Cloud What is the cloud? Infrastructure as a Service (IaaS) – Servers – Bandwidth – Storage – Backup – Monitoring – Load-balancing – Video Conversion – Streaming

13. Move to the Cloud Why move? Unlimited Scalability Unlimited Bandwidth Pay for what you use Off-load management to “systems”

14. Move to the Cloud Benefits to you Much Higher Performance! More Consistent Performance More Reliable Ability to Add Slick Features

15. Redo the “User Experience” (UX) Design Principals 1.Member-centric nav with clear private/public segregation 2.Intuitive pathways for user-selected discovery 3.In-context editing, pop-up dialogs 4.Nesting for rich information to address clutter 5.Consistent use of and distinction between local and system actions 6.Always have clear “cancel” or “back” navigation

18. Web Services API

21. Mobile Websites

22. The Rise of Mobile

23. Mobile Websites HTML5 Part of the UX project Built into your community Doesn’t replace Apps Smartphones & Tablets Configured by you

24. Reporting Embedded Reports: Requirements from the community Ad Hoc Reports: Build your own within the Admin site AMS Write-back: Use your existing tools Web Services API: Available for 3 rd party reporting

25. Enhancements Suggested by YOU Activity Feed / Status Updates Write-back of Engagement data Universal Tagging Universal Rating Personalization CMS Improvements JavaScript based widgets

26. Documentation & Training http://docs.connectedcommunity.org/ Friendlier, search based, embedded LMS based training In-person training?

27. Housekeeping Items

28. Network

29. Participate

30. Connect

31. Help