1. Training those in the workplace 100% Funded by Department of Education & Skills Contact: Allison Bracken Mobile: 086 7736 873 Skills For Work

2. What is Skills For Work? Training for those in the workplace All courses are free to people who are in full- time employment, part-time employment or are self-employed The program is very flexible - classes would be set-up to suit company and participants All courses are FETAC accredited; Level 3

3. Courses Available All courses available are at FETAC Level 3: These include: – Computers – Communications – Customer Care – Numeracy – Office Skills – Child Development & Play – Caring For Children – Telephone Techniques

4. Benefits to Employer Better team performance It becomes easier to ‘up skill’ employees Employees become better able to communicate in the workplace Improvement in processes as employees are better able to use documentation Less supervision needed Increased retention of employees Improved organisational flexibility

5. Benefits to Employee Increased confidence Pride in work More opportunities for staff who have better basic skills Staff more likely to move out of their ‘comfort zone’ in work situations Learners go on learning – 90% of learners continue on to other courses

6. Computers Course Outline: Introduction to Word Information Technology Internet & E-Mail Searching Online Online Form Filling 35 hours: 3 hours a week, 12 weeks.

7. Communications Course Outline: Learn to Learn Non-Verbal Communication Personal Interaction Reading & Writing Media Awareness & Visual Communication Introduction to Information Technology 35 hours: 12 weeks ( 3 hrs per week )

8. Customer Care Course Outline: Good Customer Practice Responding to Complaints Understanding Consumer Protection Laws Handling Customer Behaviours Teamwork Understanding Attitudes & Perception 35 hours: 12 weeks ( 3 hrs per week )

9. Numeracy Course Outline Natural & Decimal Numbers Ratios, Fractions and Percentages Using a Calculator Personal Finance Measurements Geometry, Algebra & Statistics 35 hours: 12 weeks ( 3 hrs per week )

10. Office Skills Course Outline: Role & Function of an Office Practical Office Skills Personal Skills Mail Cash Systems & Handling Money Use of Office Equipment & Supplies Use of Office Software 35 hours: 12 weeks ( 3 hrs per week )

11. Child Development & Play Course Outline: Exploring Play Early Childhood Development Planning Play Organising Play 35 hours: 12 weeks ( 3 hrs per week )

12. Caring For Children Course Outline: Food & Nutrition Health & Hygiene Safety Communication 35 hours: 12 weeks ( 3 hrs per week )

13. Telephone Techniques Course Outline: Language & Work Related Language Responding to Questions Recording Messages Listening Understanding Attitudes & Perception 35 hours: 12 weeks ( 3 hrs per week )