1. Supply Chain of E-commerce: A Case Study of Retailing Delivery in Taiwan Yu-Kai Huang, Assistant Professor Institute of Publishing and Culture Enterprise Management, Nanhua University, Taiwan

2. Outline Introduction Concept of Retailing Delivery (RD) Services Advantage of Retailing Delivery Services Some Cases of Retailing Delivery Application Research about Retailing Delivery System – Development of logistics service quality and evaluate RD criteria Future of the RD Service Between China and Taiwan

3. Introduction Friendly Quickly Cost Delivery Payment

4. Concept of Retailing Delivery Services Convenience Store – 7 × 24 – Density – Delivery System – Information Technologic

5. Concept of Retailing Delivery Services The Structure of RD Services Detail Operation about RD

6. Advantage of Retailing Delivery Services Retailing DeliveryPostHome Delivery less than 1,000506580 1,000~5,000456075 more than 5,000405560 special case30~3555~6050~55 including agency receipt Security, Marketing, Elasticity, Cost Down

7. Some Cases of RD Application

8. Store to StoreReturn

9. Research about RD System Online Shopper – Development of logistics service quality (LSQ) – Confirmatory Factor Analysis (CFA) E-Retailing – Development of evaluate RD criteria – Analytic Hierarchy Process (AHP)

10. Information Quality The e-map interface lets me choose a pick-up point conveniently. It gives me numerous options to choose the pick-up point. The information of convenience stores on the e-map is accurate. After my books arrived at the convenience store, it will send a message to remind me to pick up the books. Timeliness Time between ordering books and receiving books is short. Books arrive on the date promised. Order Condition It reliably delivers my books to the convenience store I chose. When I pick-up the books I ordered, the bar code information is accurate and can be read. The books I received are undamaged. Personnel Contact Quality When I pick up, the convenience store staff can quickly find the books I ordered. When I pick up, the convenience store staffs have good manners. When there is a problem with delivery, the convenience store staff can immediately tell me what to do.

12. Future of the RD Service Between China and Taiwan Online shopping Pick-up by CVS RD Service: 當當、紅孩子、京東商城 Store to Store: 掏寶 Agency Receipt: 漢王、盛大文學 CVS: 快客、好的、全家、羅森 Third Party Logistics: 凱耀 Retailing Delivery Cloud Computing Green Logistics Internet of Things