1. SMTX Connect City of San Marcos

2. Denise Molina Business Systems Analyst Information Technology  City of San Marcos since 2007  2007 – 2012, Webmaster  2012 – present, Business Systems Analyst  2013 – ITIL certified

3. Project Background  Council Initiative (Feb 2012)  Requirements  Custom Branding (Branding Project)  Free Download in iPhone, Android & Blackberry  Integrate with our existing work order system (Maximo)  Be available on our City website  Allow users to submit anonymously  Detailed reporting capabilities  Vendor Research (10)  Options varied greatly  Pricing varied greatly  Custom Branding varied greatly

4. Custom Branding Phase 1: Branding the App  City of San Marcos just completed Branding Project  PublicStuff Branded App Guide  Requirements, file type, dimensions & descriptions of where it will be used & examples from other cities.  Checklist of Graphics (City Logo, Launch Screen, Promotional Image)  Checklist of Text (App name, Description, keywords)  Setting up widgets  Council chose our Custom app name & launch screen design

6. Defining Request Types Creating Workflow Integrating with Maximo Phase 2: Services & Workflow  Departmental input (most frequent request calls)  Created Service Request Types  Identified users that take care of those issues and defined workflows (including escalation notifications)  Maximo: Public Works (any issue that is related to Traffic, Electric or Water)  Business decision to add button in Publicstuff to send to Maximo

7. Service Types  Animal Services Barking Dog Dead Animal Removal Loose Animal Welfare Check  Code Enforcement Junk Vehicles Occupancy Violations Private Lot Issues  Electric Utility Limbs on Power Lines Street Light Repair Verify Meter Read  Environmental Health Food Safety Issues  Graffiti  Parks Maintenance  Parks & Rec Fallen Trees High Grass  Police Abandoned Vehicles Noise Complaints Police Issue  Transportation Drainage Issue Report a pothole Request Street Sweeping Sidewalk Repairs Street Signs Traffic Signals  Trash, Recycling & Bulky Pickup  Wastewater Repair a clean out Sanitary Sewer Odor Concern Sewer stop/overflow  Water Backflow Prevention Broken Meter Valve Investigate Fire Hydrant Low Water Pressure Water Leak  Watering Violation  General Request

8. Training Phase 3: Training Provided two 1hr training sessions  SMTX Connect Administrators (Communications / IT)  Departmental Managers  SMTX Connect Users

9. Marketing Plan Target Audiences: Residents, TX State Students, Visitors Pamphlets Website Civic Groups Social Media Newsletters

10. Marketing: Website Summary of SMTX Connect, links to app, options to submit request & video

11. Marketing: Website SMTX Connect Service Requests Embed the iFrame & add links to our City homepage Citizens Web Portal to submit requests, Support, comment, view issues Map image, embed code, chat box

12. Benefits SMTX Connect Benefits Our Citizens: Customized App Available 24/7 Direct Communication Socially Connected Instant Translation Management / Internal Staff: Helps identify trends Centralized Workflow Seamless Integration Analytics & Reporting

13. Questions?