1. Recap on B2B/Germany business Future Think Conference, 19 June 2013 / Alfons Krauthausen

2. 4 new ticks in B2B map. Recap on B2B/Germany business - page 2 International PolandRomania South Africa TurkeyRussiaMexicoArgentinaSwedenUKGermany Western Europe US Cash & Payment Industry / Healthcare Mobile Computing Legacy business New contracts: Firstdata UK and Poland Intermec Russia Mobile Computing Germany B2B segments Internationalisation of B2B (new contracts 2012-2013)

3. Hunting is important.  After strong growth in FY12 we see a slight decline in the top sales line this year  A few new contracts are behind expectations  Several volume declines in legacy  Substantial part of sales team capacity was used up by client management and international (multi site) efforts  We need more focus on growth from new contracts Total Sales Germany (in 000’s €) (UK, 1999-2012) FY 11FY 12FY 13 f/c 19.900 27.000 26.500 Recap on B2B/Germany business - page 3

4. Client / Business Survey (UK, 1999-2012) New BU Mobile Computing.  Asset Deal closed on 15th May - Integration into RGS Sömmerda in July  Expansion of our business with interesting In-country service proposition  FY14 Plan …  ≈ 200.000 Devices p.a.  € 8m total Revenue (incl. Apple) ClientsProductsServicesunits p.a. - FY14 Total Rev. - FY 14 Samsung Notebookswhole unit repair36.0003.900K Medion (Lenovo)Tablets/Smartphone Whole unit repair / PCB / Refurbishment 90.0001.500K ControlExpert Notebooks/Tablets/Smartphon es Insurance OOW product assessment and OOW repair 15.000650K HP NotebooksWhole unit repair6.000260K Amazon Tablets / IT diverseRefurbishment6.000150K Tchibo Automatic coffee machines Returns Mgmt./ Refurbishment 20.000500K Recap on B2B/Germany business - page 4

5. Priorities for next year.  Execution of new contracts  Deliver € 1,2 m new business in Germany  Retain Verifone and Intermec  Regained focus on hunting thru new Key Account Management Recap on B2B/Germany business - page 5 B2B Sales Plan FY 14 (in 000’s €) (UK, 1999-2012)

6. (UK, 1999-2012) Strategic Initiatives. Recap on B2B/Germany business - page 6 International PolandRomania South Africa Turkey RussiaMexicoArgentinaSwedenUKGermany Western Europe US Cash & Payment Industry / Healthcare Mobile Computing 1.Step up efforts to internationalise B2B – organic and M&A 2.Win one major client in Industry / Healthcare sector 3.Grow our component repair (L3/4) proposition 4.Develop and sell a non-repair IT solution 3 further ticks in the map

7. Thank You. Questions ThinkingComments Recap on B2B/Germany business - page 7