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Published byJulianna Underwood Modified over 8 years ago
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Information Compliance in Complaint Handling Ombudsman Association May 2013 Graham Smith – Deputy Information Commissioner and Director of Freedom of Information Rosemary Agnew – Scottish Information Commissioner
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Objectives O Increase understanding about the role of information compliance in complaint handling O To promote discussion about information compliance in complaint handling
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Approach O We have a number of issues which we will present in turn – in 3 blocks O After each one, we will open the debate up to the floor O As we present, record your questions O We will then answer questions and open the debate up for general discussion
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A. 3 Blocks of Issues O Understanding what information you hold O Understanding your information management obligations O Handling information and data requests
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B. Understanding what information you hold O What is personal data? O Complainant’s data and third party data O Organisational information e.g. policies O Content of individual complaint files O Content of case management systems O Metadata
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C. Understanding your obligations O Data Protection Act O FOIA/FOISA/EIR O Your governing legislation O Information security O Retention and disposal O Information sharing O Publishing decisions
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D. Handling information and data requests O Complying with the law O Good practice and good administration O Neither confirm or deny O Claiming exemptions O Timing and context O Review, complaints, appeals O Vexatious requests & vexatious complaints
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Questions
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Contact Graham Smith: O graham.smith@ico.org.uk graham.smith@ico.org.uk Rosemary Agnew: O SIC@itspublicknowledge.org.uk SIC@itspublicknowledge.org.uk
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