1. Carers in Crisis Setting up emergency back up for carers in Bournemouth Monday 2 nd February 2009 Debbie Hyde, Carers Co-ordinator

2. Triggers 2006 carers direct experience and concerns National research New Deal for carers

3. Natural advantages 24 hour home care service Community Alarm Service Size

4. Disadvantages Systems Communication Capacity

5. Starting out Working party Secondment Pilot

6. How it works Database Products Information form Emergency contacts Review

7. What the carer gets PEACE of MIND! Message in a bottle Each carer has a unique number Plastic card, key fob, cardboard card, membership sticker Booklet reminder

8. Learning Promotion Attention to detail Continuous improvement Flexibility No guarantee

9. Other benefits Carers Information Service Identification for carers discounts

10. Happy to help Debbie Hyde Carer Co-ordinator Community Care Services Bournemouth Borough Council (01202) 458204 deborah.hyde@bournemouth.gov.uk