1. Protection of tourists' rights in Russia Professor: Sara Landini Travel and Tourism Contracts, 2015 Design of Sustainable Tourism Systems By Irina Sorogina Anastasia Senyushkina Ksenia Karabaeva

2. OVERVIEW  Object of the presentation  Legal regulation of tourists' rights protection  Typical breaches of tourists’ rights in Russia  Methods of tourists' rights protection  The activities of governmental authorities and non- governmental organizations  Main problems of tourists' rights protection in Russia and possible solutions

3. Object of the presentation Russian tourist Travel agencies and tour operators Rights protection

4. Legal regulation of tourists' rights protection International legislation Civil code Federal Law «On bases of tourist activity» 24.11.1996 Federal Law «On Protection of Consumers» 07.02.1992 Court decisions

5. Typical breaches of tourists' rights in Russia *data from www.turistprav.ru

6. Methods of tourists' rights protectionPretension Complaint Complaint to governmental authorities and non- governmental organizations Non- judicial Claim Claim (before – pretension!) Judicial

7. The activities of governmental authorities and non-governmental organizations Governmental authorities Federal Service on Customers' Rights Protection Ministry of tourism Tax-authorities Prosecution authorities Authorities for licensing Antimonopoly Committee Non-governmental organizations Tourists’ Rights Protection Club (http://turistprav.ru/) Tourists’ Rights Protection Society (http://ozpt.ru/) Northwestern Tourists’ Rights Protection Club (http://turistprav-spb.ru/)

8. Problems of tourists' rights protection in Russia and possible solutions Bankruptcy Information: to save all documents related to your trip Gaps in legislation To increase the insurance amount for travel agencies and tour operators Lack of knowledge in law Information: read the contract! Lack of evidences Improvement of legislation Misleading information/lack of information Official publication of overviews

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