1. Business Process Automation for Financial Services 13 Nov 2013 Mike Mahon, President & CEO, Zia Consulting

2. Agenda Financial Services Business Problem Zia Case Study Solution Detail Closing

3. >50% Process efficiency Cost savings Increased Revenue Compliance & Regulation Loan origination Claims processing Insurance Application Mailroom automation Mortgage Processing Portfolio Management Mobile Application Loan origination Claims processing Insurance Application Mailroom automation Mortgage Processing Portfolio Management Mobile Application Financial Services Business Problem

4. Financial Landscape Simple + Smart? Consumer Docs Collaboration & Workflow Compliance & Business Intelligence Intelligent Classification & Extraction

5. Online Mobile / Remote Paper loan application Borrower delivered Borrower upload w2, 1040, ID, Paystubs, Bank Statements supporting documents HUD-1, GFE, TIL eSign or Paper closing documents Secondary Market (Wholesale) Mortgage Insurance post closing The (Simplified) Loan Lifecycle LOS

6. Online Mobile / Remote Paper Fax application Consumer delivered LI Agent upload supporting documents Medical Docs eSign or Paper App Approval Regulatory Submission Audit Compliance Review Post Approval The (Simplified) Life Insurance Lifecycle IMS

7. Zia Consulting Case Study

8. Origination Requirements: Consumer Docs Automate Classification & Validation Loan Folder Upload from any source Automated Doc Approval

9. Business Goal: Drive New Business with Web Portal

10. Problem: Ski past your Tips Consumer Doc Validation

11. The Results = Smart Less Time and People to Validate New Documents are easily trainable Classification, Extraction & Validation are automatic Secure Collaboration saves Access by Role, Function & Level Annotations visible or not CRUD level access Upgrades Much Easier Financial Business is Complicated, Upgrade what you need to when you need to

12. How: Intelligent Document Capture

13. Or: Extraction as a Service (EAAS) In Process Capture

14. Origination Underwriting Requirements Instant Access to Docs Annotate Docs Secure Collaboration Eliminate Manual Entry Integration with LOS & Compliance

15. Alfresco is the Content Hub

16. Underwriting: Annotation & Collaboration

17. Workflow: Refresh Old Business Processes

18. The Results – Simple + Smart No Training Required Only 3 min videos Tools That Work The Way I Do Office Tools (Word & Adobe) Email Loan or Application Folder Rules & Behaviors Process Without Workflow Heavy Lifting Behind The Scenes

19. Closing: Requirements Reduce Time to Review and Validate Closing Documents by 50% Eliminate Manual Entry Eliminate Manual Steps (upload to retention system)

20. Differentiator: ACE Classification of Hundreds of Docs Several States Extraction for Most Critical Docs HUD-1 (1600 Fields extracted) TIL GFE Tested with Millions of Closing Packages

22. Oh Yeah: Governance & Content Mgmt MS Office & Google Docs Integration Online Preview Version History & Automated Filing

23. Post Close: Requirements Analyze Process Efficiency Easy Access to Docs Integration Hidden Rules

24. Process Efficiency: Zia OneView TM Analyze & Measure

25. Loan Performance: Zia OneView TM Analyze & Measure

26. Hidden Rules: Insurance Docs Signed Audits Triggered

27. What’s Next: Records Management Simple Records Filing In-Place Retention Automated Declaration

28. Hybrid Cloud

29. The Business Results Time Saved – 50% Efficiency Projects kicked started and tracked in a timely way Institutionalization & Internalization Simple, Effective and Smart Upgrade when you want and need to, not when forced to Reuse existing investments and still gain efficiencies Smart + Simple Project Security needs met without sacrificing ease Tools that Work Like People Do Scan, Email, Fax, Easy Search

30. Key benefits for the business Improve efficiency Get back control Save money Short time to value

31. More Zia presentations Mobile Workdesk Jumpstart Wed, 3pm Cape Cod A CMIS Shell for Developers: Thurs, 10:50pm Martha’s Vineyard A Capturing Your Content: Alfresco & Ephesoft Web Services Thurs, 1:40pm Martha’s Vineyard A Going Paperless at Edmonton Public Schools & Church Pension Group Thurs, 3:50pm Duxbury

32. Contact mike@ziaconsulting.com Twitter: @mahonmike www.ziaconsulting.com