1. Creating organisational intelligence Emma Farley Director, Office of Planning Services

2. What can Planning Services do for you? Office of Planning Services Business Intelligence Organisational Reviews Survey Services Strategic & Operational Planning Predictive Analytics Image sourced from: https://www.kk.dk/speciale

3. Office of Planning Services Locating information

4. Office of Planning Services Locating information Data/reports self service Ad-hoc data requests

5. Ad-hoc analysis

6. Office of Planning Services Geospatial analysis Coming soon

7. Office of Planning Services Student retention reporting Coming soon

8. Office of Planning Services Research reporting Coming soon

9. Office of Planning Services Program review Coming soon

10. Office of Planning Services Staff reporting Coming soon

11. Office of Planning Services Managing information Data TechnologyPeopleProcess  Collecting and storing business information  Connections between/access to systems  Tools (user, big data, analytics) Privacy Validity Availability Credibility Security  Skill  Interpretation  ACTION!  Process review and improvement  Understanding the analytics lifecycle  Balance between control and flexibility Governance

12. Insights  Recommendations  Completions models  Sophisticated interventions  Activity analytics  Qualitative analytics DataInsightsActions Self service Partnership and collaboration Celebration