1. 11 SUPPORTING INTERNET EXPLORER IN WINDOWS XP Chapter 11

2. Chapter 11: Supporting Internet Explorer in Windows XP2 SUPPORTING INTERNET EXPLORER IN WINDOWS XP  Configure Microsoft Internet Explorer general settings  Configure Internet Explorer security settings  Configure Internet Explorer privacy settings  Identify and resolve common user requests involving Internet Explorer  Resolve problems viewing Web pages  Configure Microsoft Internet Explorer general settings  Configure Internet Explorer security settings  Configure Internet Explorer privacy settings  Identify and resolve common user requests involving Internet Explorer  Resolve problems viewing Web pages

3. Chapter 11: Supporting Internet Explorer in Windows XP3 INSTALLING AND ACCESSING INTERNET EXPLORER  Internet Explorer can be launched from several locations, including:  Start menu  Quick Launch bar  Desktop  Internet Explorer can be launched from several locations, including:  Start menu  Quick Launch bar  Desktop

4. Chapter 11: Supporting Internet Explorer in Windows XP4 CONFIGURING INTERNET OPTIONS  Internet Options, or Internet Properties, can be accessed in several ways:  Right-click Internet Explorer in the Start menu, and select Internet Properties  Launch Internet Explorer, and select Internet Options from the Tools menu  From Control Panel, launch the Internet Options icon  Internet Options, or Internet Properties, can be accessed in several ways:  Right-click Internet Explorer in the Start menu, and select Internet Properties  Launch Internet Explorer, and select Internet Options from the Tools menu  From Control Panel, launch the Internet Options icon

5. Chapter 11: Supporting Internet Explorer in Windows XP5 GENERAL PROPERTIES

6. Chapter 11: Supporting Internet Explorer in Windows XP6 CONFIGURING THE HOME PAGE  There are three options to select from when setting the home page:  Use Current  Use Default  Use Blank  There are three options to select from when setting the home page:  Use Current  Use Default  Use Blank

7. Chapter 11: Supporting Internet Explorer in Windows XP7 TEMPORARY INTERNET FILES  There are four basic options for configuring when Internet Explorer checks for newer versions of temporary Internet files:  Every Visit To The Page  Every Time You Start Internet Explorer  Automatically  Never  There are four basic options for configuring when Internet Explorer checks for newer versions of temporary Internet files:  Every Visit To The Page  Every Time You Start Internet Explorer  Automatically  Never

8. Chapter 11: Supporting Internet Explorer in Windows XP8 CONFIGURING TEMPORARY FILES

9. Chapter 11: Supporting Internet Explorer in Windows XP9 MANAGING HISTORY  Internet Explorer maintains a list of links to pages that have been recently visited, called History

10. Chapter 11: Supporting Internet Explorer in Windows XP10 CONTROLLING INTERNET EXPLORER APPEARANCE  The appearance of Internet Explorer can be altered through the General tab. Options include:  Colors  Fonts  Languages  Accessibility  The appearance of Internet Explorer can be altered through the General tab. Options include:  Colors  Fonts  Languages  Accessibility

11. Chapter 11: Supporting Internet Explorer in Windows XP11 CONTENT PROPERTIES

12. Chapter 11: Supporting Internet Explorer in Windows XP12 CONTENT ADVISOR  The Content Advisor can be enabled to control the display of sites based on rating levels

13. Chapter 11: Supporting Internet Explorer in Windows XP13 MANAGING CERTIFICATES  Certificates contain the information required to establish a secure connection, such as identification information and encryption keys

14. Chapter 11: Supporting Internet Explorer in Windows XP14 CONNECTIONS PROPERTIES  You can select the appropriate connection and control methods when the connection is established in the Dial-Up And Virtual Private Network Settings box:  Never Dial a Connection  Dial Whenever a Network Connection Is Not Present  Always Dial My Default Connection  You can select the appropriate connection and control methods when the connection is established in the Dial-Up And Virtual Private Network Settings box:  Never Dial a Connection  Dial Whenever a Network Connection Is Not Present  Always Dial My Default Connection

15. Chapter 11: Supporting Internet Explorer in Windows XP15 CONTROLLING THE INTERNET EXPLORER CONNECTION

16. Chapter 11: Supporting Internet Explorer in Windows XP16 CONFIGURING PROXY SERVER SETTINGS

17. Chapter 11: Supporting Internet Explorer in Windows XP17 PROGRAMS PROPERTIES

18. Chapter 11: Supporting Internet Explorer in Windows XP18 ADVANCED OPTIONS  There are several Accessibility, Browsing, Security, and Multimedia options available in Internet Explorer.

19. Chapter 11: Supporting Internet Explorer in Windows XP19 CONFIGURING INTERNET SECURITY OPTIONS  Internet Explorer security settings are managed through Internet Options tabs:  Security tab  Privacy tab  Advanced tab  Internet Explorer security settings are managed through Internet Options tabs:  Security tab  Privacy tab  Advanced tab

20. Chapter 11: Supporting Internet Explorer in Windows XP20 SECURITY PROPERTIES

21. Chapter 11: Supporting Internet Explorer in Windows XP21 SECURITY LEVELS  High  Medium  Medium-low  Low  High  Medium  Medium-low  Low

22. Chapter 11: Supporting Internet Explorer in Windows XP22 CUSTOM SECURITY LEVEL

23. Chapter 11: Supporting Internet Explorer in Windows XP23 PRIVACY PROPERTIES  A cookie is a small text file stored on your computer by a Web site that might contain personal information used to identify you to the Web site

24. Chapter 11: Supporting Internet Explorer in Windows XP24 MISSING TOOLBAR, LINKS BAR, OR STATUS BAR

25. Chapter 11: Supporting Internet Explorer in Windows XP25 RESOLVING COMMON COMPLAINTS  Unlocking toolbar  Personalizing the Favorites menu  Importing and exporting Internet Favorites  Using AutoComplete  Using Inline AutoComplete  Unlocking toolbar  Personalizing the Favorites menu  Importing and exporting Internet Favorites  Using AutoComplete  Using Inline AutoComplete

26. Chapter 11: Supporting Internet Explorer in Windows XP26 SEARCH RESULTS  Display results, and go to the most likely site  Do not search from the Address bar  Just display the results in the main window  Just go to the most likely site  Display results, and go to the most likely site  Do not search from the Address bar  Just display the results in the main window  Just go to the most likely site

27. Chapter 11: Supporting Internet Explorer in Windows XP27 TROUBLESHOOTING INTERNET EXPLORER PROBLEMS  Is the site a secure site requiring HTTPS instead of HTTP?  Is the site on the company intranet or on the Internet?  Is Java required to access the site and use all its features?  Is the Web page being displayed from cache?  Is the site a secure site requiring HTTPS instead of HTTP?  Is the site on the company intranet or on the Internet?  Is Java required to access the site and use all its features?  Is the Web page being displayed from cache?

28. Chapter 11: Supporting Internet Explorer in Windows XP28 TROUBLESHOOTING INTERNET EXPLORER PROBLEMS (CONTINUED)  Is the Content Advisor enabled and the rating level set so that the site is blocked?  Does the site require a certificate to gain access to its contents?  Does the Web site require a language pack?  Is the Content Advisor enabled and the rating level set so that the site is blocked?  Does the site require a certificate to gain access to its contents?  Does the Web site require a language pack?

29. Chapter 11: Supporting Internet Explorer in Windows XP29 CHAPTER SUMMARY  General Internet Explorer settings include changing the home page, general appearance, and changing temporary file configuration.  The Content Advisor can be enabled to control the display of sites based on rating levels.  You can configure how Internet Explorer connects to the Internet and which available connection it uses by default.  General Internet Explorer settings include changing the home page, general appearance, and changing temporary file configuration.  The Content Advisor can be enabled to control the display of sites based on rating levels.  You can configure how Internet Explorer connects to the Internet and which available connection it uses by default.

30. Chapter 11: Supporting Internet Explorer in Windows XP30 CHAPTER SUMMARY (CONTINUED)  You can configure security zones that control how Internet Explorer allows content to be displayed in your browser window. You can also configure privacy settings that control the types of cookies allowed on a computer.  Common complaints and requests from Internet Explorer users include missing and locked toolbars, needing to personalize the Favorites menu, importing and exporting Favorites, and configuring AutoComplete.  You can configure security zones that control how Internet Explorer allows content to be displayed in your browser window. You can also configure privacy settings that control the types of cookies allowed on a computer.  Common complaints and requests from Internet Explorer users include missing and locked toolbars, needing to personalize the Favorites menu, importing and exporting Favorites, and configuring AutoComplete.

31. Chapter 11: Supporting Internet Explorer in Windows XP31 CHAPTER SUMMARY (CONTINUED)  Configuring security settings  Resolving common user complaints  Troubleshooting Internet Explorer  Configuring security settings  Resolving common user complaints  Troubleshooting Internet Explorer