2.  Create a folder called “Unit 8”  Open a Word document called “Communication” and save it in the folder  Add the learning objectives: ◦ To review:-  The benefits of effective communication  The process of communication  The barriers to communication

3.  Draw or find a diagram of how communication works, include:- ◦ sender, ◦ receiver, ◦ message, ◦ medium, ◦ feedback

5.  Bitesize video  http://www.bbc.co.uk/schools/gcsebitesize/ business/people/communicationvid.shtml http://www.bbc.co.uk/schools/gcsebitesize/ business/people/communicationvid.shtml

6.  Go to BBC Bitesize ◦ Click on “GCSE” ◦ Click on “Business Studies” ◦ Click on “People in Business” ◦ Click on “Revise” next to “Communication”  Add notes from the website to your “Communication” document, then do the “Test”.  When you have 10 out of 10 print screen the correct answers.

7.  Answer the question. It is worth 6 marks. Part of the mark scheme is below

10.  Make a list of things that can prevent successful communication

12. Click here for mark scheme

13. Quick Task  Go to www.businessstudiesonline.co.ukwww.businessstudiesonline.co.uk  Select “Activities” -> “GCSE Business” ->“By Topic”  Select “People” -> “Communication”  Start with the hangman or word search, then do the other activities

14.  Open the Unit 8 checklist  Tick the “reviewed” box next to: 3.1 know the benefits of effective communication, e.g. if staff are well-informed they are likely to be more motivated to provide a high quality customer service, enhancing the image of the business and helping it achieve its objectives

15.  Tick the “reviewed” box next to: 3.2 be able to understand the process of communication, identifying the sender, the receiver(s), the message and the medium

16.  Tick the “reviewed” box next to: 3.2 be aware of the barriers that can prevent effective communication taking place, such as the use of jargon, noise, poor choice of communication channel or medium (e.g. using a mobile phone when the signal is unreliable) and inappropriate presentation of the message (e.g. the message may be too complex for the intended audience)

17.  Answer the question from the Jan 2011 past paper about Communication