1. | www.ebsco.com 1 EBSCOadmin EBSCO Support EDS Wiki Renata Wlodarczyk | EBSCO

2. | www.ebsco.com 2 SERVICES HELPING LIBRARIANS in their daily work, communication with library users and colleagues EBSCOadminEDS WikiEBSCO Support Practical tool that enables to manage and control access to the resources available on EBSCOhost and EBSCO Discovery Service as well as access usage reports for EBSCO products. Easy to use service that answers questions and provides detailed support regarding EBSCO’s products and services e.g how to find answers to technical issues on your own, user guides, help sheets etc. Community portal for EBSCO Discovery Service customers that provides a forum for customers to share, or collaborate, with each other on their EDS implementations, learn about EDS updates

3. | www.ebsco.com 3 EBSCOadmin Practical tool that enables to manage and control access to the resources available on EBSCOhost and EBSCO Discovery Service (change the databases order, add new IP addresses, User IDs and passwords ) as well as access usage reports for EBSCO products and other settings.

4. | www.ebsco.com 4 The most popular options in EBSCOadmin Add/remove IP addresses Add/remove User ID and password Change of databases order −EBSCOhost platform −EBSCO Discovery Services Create databases usage report

5. | www.ebsco.com 5 Login to EBSCOadmin, main interface look Fill in your User ID and Password and click on Login button on page http://eadmin.ebscohost.com/

6. | www.ebsco.com 6 Look of main page

7. | www.ebsco.com 7 We are now in Databases section and we choose EDS profie In case you want to have some database(s) added to EBSCOhost or EDS choose On option in Enable All area. If you want to remove choose Off option

8. | www.ebsco.com 8 Databases can be ordered alphabetically or you have the possibility to make your own order by changing the numbers. After that click on Submit button.

9. | www.ebsco.com 9 You can find there User ID assword for searching databases on EBSCOhost or EDS platform for all groups registered under the account. We are now in User ID/Password section.

10. | www.ebsco.com 10 How To Create Cust ID and Password for New User 1. Click on Add New User link.

11. | www.ebsco.com 11 3. User ID and Password for new group was successfully created. 2. Fill in User ID and Password fields for selected group. After that click on Submit button.

12. | www.ebsco.com 12 How To Add or Remove IP Addresses We are now in IP Address section.

13. | www.ebsco.com 13 1. Click on Add IP Address link.

14. | www.ebsco.com 14 2. Add IP address and after that click on Submit button.

15. | www.ebsco.com 15 3. Enter the newly registered IP address into the Browse for field and check, if it was really entered into the system. Important note: when you register 158.197.25.82, it means that you register one single IP address (158.197.25.82). When you register 158.197.25, it means that you register the whole range of IP addresses (158.197.25.0-158.197.25.255).

16. | www.ebsco.com 16 Remove IP address by clicking on X Box and then confirm with OK

17. | www.ebsco.com 17 Sometimes it can happen that you will receive this kind of message written in red. It means that this IP address is assigned under another account in EBSCOadmin. Please notify us at rwlodarczyk@ebsco.com

18. | www.ebsco.com 18 Standard Reports How To Create Databases Usage Report

19. | www.ebsco.com 19 The Session report is on by default. Selecting another report option will dynamically repaint the contents of the page.

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22. | www.ebsco.com 22 When click on E- mail Report button, you can e- mail the report.

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24. | www.ebsco.com 24 When click on Schedule Report button, you can set up your requirements for the report, which you will receive.

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26. | www.ebsco.com 26 Please use Help section to find the answer to your question.

27. | www.ebsco.com 27 EBSCO Support Easy to use service that answers questions and provides detailed support regarding EBSCO’s products and services e.g how to find answers to technical issues on your own, instructive Flash tutorials, user guides, help sheets, product & service updates, customer communication archives and more.

28. | www.ebsco.com 28 How Many Ways to Get to EBSCO Support Site 1.Go directly to EBSCO Support Site (https://support.ebsco.com/)https://support.ebsco.com/ 2.After the click on EBSCO Support Site link in EBSCOhost

29. | www.ebsco.com 29 How Many Ways to Get to EBSCO Support Site 3.After the click on EBSCO Support Site link in EBSCOadmin 4.After the click on Support & Training link in EBSCOadmin

30. | www.ebsco.com 30 Main page look Key sections on EBSCO Support Site Link to different support pages related to specific EBSCO products

31. | www.ebsco.com 31 Click on the International Resources option. This is the space where promotional materials in local languages are placed to be available for our users.

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33. | www.ebsco.com 33 1. Videos or… 2. PowerPoint presentations…

34. | www.ebsco.com 34 EBSCO YOUTUBE CHANELL https://www.youtube.com/user/ebscopublishing Provides information on EBSCO products, servises, updates for researchers at every level

35. | www.ebsco.com 35 EBSCO SUPPORT YOUTUBE CHANELL https://www.youtube.com/channel/UCBC_CPlZqhatEZJN_oIldtg On this page you will find tutorials to help you learn about the key features of EBSCO's products.

36. | www.ebsco.com 36 EDS Wiki Community portal for EBSCO Discovery Service customers that provides a forum for customers to collaborate with each other on their EDS implementations, offers best practices, code examples, documentation, and more for implementing, customizing or integrating EDS.

37. | www.ebsco.com 37 EDS WIKI provides information on Apps (YouTube, Ask-A-Librarian, etc.) Administration (information for administrators) Catalogs & IRs (on integration of EDS with library catalog or IR holdings ) EDS News API (EDS Application Programming Interface Documentation) API Demos & Samples Content & Searching Customer Success Center

38. | www.ebsco.com 38 Content & Searching information on EDS content, including Partner Database information, as well as information and tip on searching EDS.

39. | www.ebsco.com 39 List of databases from EDS Partner available for EDS customers. EDS administrator can add /remove databases in EBSCOadmin

40. | www.ebsco.com 40

41. | www.ebsco.com 41 Click on the Browse examples of EDS implementation to see live EDS implementation in other libraries

42. | www.ebsco.com 42 In order to request an EDS Wiki account EDS customers should go to http://edswiki.ebscohost.com/Special:RequestAccount. Once the account is set up, which may take up to 48 hours, they can log in, explore the site, and share your knowledge. http://edswiki.ebscohost.com/Special:RequestAccount

43. | www.ebsco.com 43 THANK YOU Renata Wlodarczyk | EBSCO +420 234 700 670 rwlodarczyk@ebsco.com