1. When They Need It, We Have It! Fulfilling Student Article Needs

2. Presenters Gail Keutzer, Reference Librarian gkeutzer@maryville.edu Ying Lin, Electronic Resources & Information Literacy Librarian ylin@maryville.edu Mary Ann Mercante, Assistant Dean & Head, Tech Services mmercante@maryville.edu 2

3. Student Enrollments 3 CATEGORY 2011 2012 2013 2014 2015 FTE2,6752,8003,1563,5643,813 Headcount3,8464,2035,0335,9316,414 Online Only Students n-a4251,4242,2902,761 Online as % of Headcount 10.1%28.3%38.6%43%

4. Student Breakdown – Fall 2015 4

5. Health Professions Programs: Nursing, OT, PT, Speech/Language Pathology, Music Therapy, Rehabilitation Services (e.g. Counseling) Degrees: Bachelors & Master’s; also Doctorates in Nurse Practitioner, PT, & soon OT Delivery Formats: On ground, Blended, Online Only (the most rapidly growing by far) Online Class Schedules: 8 week sessions run all year long 5

6. Needs of Online Students Primarily graduate students, including doctoral Eight week terms require quick turn-around on assignments Evidence-based medicine – assignments needing primary research articles on specialty medical topics – Need for most recent articles (past five years) 6

7. Changes to Serials Collections 7

8. The Numbers 8

9. More Numbers 9

10. Print to Online Shift 10 Based on A-Z numbers

11. The Results 11

12. Growth in Traditional ILL Articles requested by patrons 20112012201320142015 5,1976,8218,3188,87910,752 12

13. Copyright Royalties Paid 20112012201320142015 CCC$1,873$3,531$8,825$8,851$11,429 Get It Now **$2,953$3,846$6,417 13 *We started Get It Now service in February, 2013

14. CCC vs. GIN 2015 Journal TitleCCCGIN$ Difference American Journal of Obstetrics & Gynecology$40.50$24.00-$16.50 American Journal of Preventive Medicine$40.50$24.00-$16.50 Annals of Emergency Medicine$40.50$24.00-$16.50 Journal of the American Medical Directors Association $40.50$24.00-$16.50 Journal of Clinical Nursing$41.50$34.00-$7.50 Surgery for Obesity and Related Diseases$40.50$24.00-$16.50 Journal of Emergency Medicine$40.50$24.00-$16.50 Journal of Trauma & Acute Care Surgery$68.50N/A$68.50 Pediatrics$18.50N/A$18.50 Current Medical Research & Opinion$62.90$61.00-$1.90 Total$434.40$239.00-$194.40 14

15. PDA model vs PPV model PDA – Patron Driven Acquisitions – Used by e-book and streaming video vendors – Once “purchased” item available for other patrons PPV – Pay Per View (i.e. Download) – Used by article vendors – Put down a deposit and receive x number of tokens – Item almost always available to others only for 24 hrs, then has to be re-”purchased” again 15

16. PPV - Questions for Vendors on Content – Types of material (journals, books, chapters, etc.)? – Can access be limited by type of material? – Can access be limited by journal title? – How far back does coverage go? 16

17. PPV - Questions for Vendors on Money Deposit levels available? Deposit period? (Use it or Lose it models) Cost per item viewed? What constitutes a view? 17

18. Pay-Per-View Spring Semester Pilot Vendors Selected: – Elsevier – Wiley Unmediated Access for Pilot Results are a snapshot for our specific environment; yours might be very different 18

19. ELSEVIER Token “Purchases” 19 DateTokens Dec 15, 2015 120 (100 + 20 bonus) Feb 11, 2016 129 (100 + 29 extra purchase) March 11, 2016 320 (300 + 20 bonus)

20. WILEY Token “Purchases” DateTokens March 14, 2016100 20

21. Usage Overview 21 ELSEVIERWILEY Token Use Period Dec 15 – Apr 30Mar 17 – Apr 18 Tokens Used 493 (out of 569)100 (out of 100) Journals Accessed 232 (and 11 e- book chapters from 3 e-books) 58

22. Usage By Time Period 22 DecadeELSEVIERWILEY 1960-19694 (1%)2 (2%) 1970-19798 (2%)0 1980-198917 (3%)5 (5%) 1990-199950 (10%)13 (13%) 2000-2009107 (22%)27 (27%) 2010-2016307 (62%)53 (53%) 2014 55 (11%) 4 (4%) 2015 88 (18%) 12 (12%) 2016 34 (7%) 21 (21%)

23. Subjects Accessed 23 Subjects ELSEVIERWILEY Nursing & Other Health Journals 87%72% Other Subjects13%28% Business, Educ, Psych xx Environment & Ecology x Tourism/Hospitality x Art x Anthropology x Ethnology x Classics x

24. Elsevier Usage: Journal Usage 24 Times Accessed Number of Journals (232) 441 (Journal of Pain and Symptom Management) 111 (American Journal of Geriatric Psychiatry) 101 (Journal of Adolescent Health) 9 2 (Journal of Professional Nursing / Gait & Posture) 81 (Wilderness & Environmental Medicine) 72 (Chest / Nursing for Women & Health) 64 journals 55 journals 4 327 journals (12%) 242 journals (18%) 1141 journals (61%)

25. Wiley: Journal Usage 25 Times Accessed Number of Journals (58) 161 (Journal of Advanced Nursing) 61 (Journal of Applied Social Psychology) 4 2 (Journal of Clinical Nursing / Journal of Social Issues) 3 2 (Developmental Medicine & Child Neurology / International Journal of Eating Disorders) (3%) 28 journals (14%) 144 journals (76%)

26. Elsevier: In Databases 350 of 493 views (71%) were for items not available in our databases 308 (62.5%) for items not in databases (includes 11 chapters) 42 (8.5%) for articles outside the coverage period of journals in our databases 143 of 493 views (29%) were for articles available in our databases 26

27. Wiley: Articles in Databases 28 of 100 views (28%) were for articles not available in our databases 6 from journals not in databases 22 for articles outside the coverage period of journals in our databases 57 of 100 views (57%) were for articles available in our databases 15 of 100 views under question (should not have been deducted from tokens?) 27

28. Duplicate Views Elsevier (493 total views) Wiley (100 total views) Viewed twice13 articles 5 articles Viewed three times 1 article Viewed four times 3 articles Viewed six times 1 article Totals17 (3.4%) 6 (6%) 28

29. Future Mediated or unmediated? Financial sustainability? Technical issues 29

30. Questions or Comments? 30