1. SOUTHEASTERN ONE CALL SYSTEMS 2013 FALL MEETING “date” Hosted by: “location” 6/22/2016

2. DAY 1  Welcome  Self Introductions  Approval of 2013 Spring Minutes  Approval of 2013 Fall Meeting Agenda  Confirmation of Voting Member for each State 6/22/2016

3. DAY 1  Welcome  Self Introductions  Approval of 2012 Spring Minutes  Approval of 2012 Fall Meeting Agenda  Confirmation of Voting Member for each State 6/22/2016

4. Roundtable SOCS One Call Members Updates State Call Center Statistics 1st 6 months Y/2011 vs. 1 st 6 months Y/2012 State Highlights Operational, Marketing, Legislative, Other Tennessee LouisianaFlorida South CarolinaKentuckyArkansas North CarolinaGeorgiaAlabama 6/22/2016

5. Tennessee: 1 st Half 20121 st Half 2011 Change Incoming259,822 251,314 3.3% Outbound 1,195,1811,161,070 2.9% Ratio Out to In4.6 4.6 Membership580570 1.8% Remote Ticket Entry24.0%24.0% (Pass-Thru) Transmission Delivery: Email89.0% Data 0.0% Fax 2.0% Other (XML) 0.0% Other (FTP) 9.0% Other (Voice) 0.0% 6/22/2016

6. South Carolina: 1 st Half 20121 st Half 2011 Change Incoming310,499 301,754 0.4% Outbound 1,250,7001,161,070 2.8% Ratio Out to In4.5 4.6 Membership230214 7.5% Remote Ticket Entry35.0%30.5% (Pass-Thru) Transmission Delivery: Email86.0% Data 0.0% Fax 2.0% Other (XML) 0.0% Other (FTP)14.0% Other (Voice) 0.0% 6/22/2016

7. North Carolina: 1 st Half 20121 st Half 2011 Change Incoming576,589 549,505 4.7% Outbound 2,748,9912,579,682 6.6% Ratio Out to In4.8 4.7 Membership348349 -.3% Remote Ticket Entry50.80%49.41% (Pass-Thru) Transmission Delivery: Email99.1% Data 0.4% Fax 0.4% Other (XML) 0.0% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

8. Louisiana: 1 st Half 20121 st Half 2011 Change Incoming277,208 324,543 -17.1% Outbound 1,408,5461,699,135 -17.1 % Ratio Out to In5.1 5.2 Membership1,0301,029 0.1% Remote Ticket Entry61.8%64.5% (Pass-Thru) Transmission Delivery: Email 85.7% Data 13.3% Fax 1.0% Other (XML) 0.0% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

9. Kentucky: 1 st Half 20121 st Half 2011 Change Incoming144,625 130,047 10.1% Outbound 618,230550,547 12.3% Ratio Out to In4.3 4.2 Membership407373 9.1% Remote Ticket Entry25.0%25.0% (Pass-Thru) Transmission Delivery: Email86.2% Data 0.0% Fax 5.7% Other (XML) 8.1% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

10. Georgia: 1 st Half 20121 st Half 2011 Change Incoming436,050 428,168 1.8% Outbound 5,420,0125,204,432 4.1% Ratio Out to In12.4 12.2 Membership759757 0.0% Remote Ticket Entry51.4%51.9% (Pass-Thru) Transmission Delivery: Email80.0% Data 0.0% Fax 0.0% Other (XML) 20.0% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

11. Florida: 1 st Half 20121 st Half 2011 Change Incoming546,301 543,748 0.5% Outbound 3,640,6873,249,459 12.0% Ratio Out to In6.7 6.0 Membership923904 2.1% Remote Ticket Entry62.5%61.6% (Pass-Thru) Transmission Delivery: Email37.5% Data 0.0% Fax 6.1% Other (XML) 56.4% Other (FTP) 0.0% Other (Voice) 0.0% 6/22/2016

12. Arkansas: 1 st Half 20121 st Half 2011 Change Incoming144,057 132,759 7.8% Outbound 616,816551,694 11.8% Ratio Out to In4.3 4.2 Membership832824 1.0% Remote Ticket Entry21.0%21.0% (Pass-Thru) Transmission Delivery: Email68.0% Data 0.0% Fax 12.0% Other (XML) 0.0% Other (FTP)19.0% Other (Voice) 1.0% 6/22/2016

13. Alabama: 1 st Half 20121 st Half 2011 Change Incoming187,152 175,313 6.3% Outbound 1,015,326939,043 8.1% Ratio Out to In5.4 5.4 Membership388381 1.8% Remote Ticket Entry8%/17%*11.0% (*Pass-Thru/CSR Mapped) Transmission Delivery: Email80.4% Data 0.0% Fax 7.9% Other (XML) 0.0% Other (FTP)11.7% Other (Voice) 0.0% 6/22/2016

14. Incident Command Center Website Presenter: Tim Vaughn Kentucky 811 6/22/2016

15. DIRT Data Report – NC Regional Effort vs. National Louis Panzer North Carolina 811 6/22/2016

16. REPORTS Stakeholder Advocacy Committee= Louis Panzer (North Carolina 811) CertusView Patent Update = Bill Turner (Tennessee 811) Annette Reburn (Alabama 811) “Safe Digging Month” Results 6/22/2016

17. “BREAK” Break-Out Sessions: Board =Brooks Parlor Staff =Quapaw Parlor PASSING THE TORCH! Time to nominate the next Chair and Co-Chair… 6/22/2016

18. “BREAK” Group Dinner: “Sonny Williams Steakhouse” 500 President Clinton Ave. STE 100 Reservation for dinner at 6:30, listed under Arkansas One Call 6/22/2016

19. DAY 2 Pledge of Allegiance Review Day 1 Discussion Review Day 2 Agenda 6/22/2016

21. “811 Day” Results 6/22/2016

22. Roundtable Discussions: How do centers measure locatable area per ticket? Safety for employees at the One Call Centers in the case of a disaster…where would employees go? 6/22/2016

23. Roundtable Discussions: Measuring effectiveness of marketing programs Sponsorships for safety promotion beyond membership fees 6/22/2016

24. Board Breakout Session Report Staff Breakout Session Report 2013 Spring SOCS Meeting Dates & Location = Dan Meiners/Tim Vaughn, KY 811 6/22/2016

25. 2011 Fall SOCS Meeting = North Carolina 811 Future SOCS Meetings: 2013 Spring=Kentucky 811 2013 Fall=Florida One Call 2014 Spring=Tennessee 811 2014 Fall=Georgia 811 2015 Spring=South Carolina 811 2015 Fall=Louisiana One Call 6/22/2016