1. Warehousing and Storage Principles Session 1 – Introduction to the Supply Chain Day 1 / AM

2. Aims for this session By the end of the day you should be able to: Describe key roles in the supply chain. Explain the importance of knowing what goods are due and when. Explain the importance of correctly preparing the receiving area for goods. State the importance of checking the quality and quantity of goods received. Explain the importance of reporting and recording variations in deliveries or damage, breakages, quality or out of date items in storage.

3. What is a warehouse? Bonded Tea Warehouse, Liverpool - DSC00752" by Rept0n1x - Own work. Licensed under CC BY-SA 3.0 via Wikimedia Commons

4. Warehouse A warehouse is a commercial building for storage of goods. Warehouses are used by manufacturers, importers, exporters, wholesalers, transport businesses, customs and retailers. Warehousing in its simplest form is holding goods until they are needed.

5. The functions of a warehouse 1.Receive the goods from the source. 2.Store the goods until they are required. 3.Pick the goods from the storage area when they are needed. 4.Ship the goods to the appropriate user.

6. Warehouse storage "Modern warehouse with pallet rack storage system" by Axisadman - Own work. Licensed under CC BY-SA 3.0 via Wikimedia Commons

7. Warehouse layout Different types of racking and (different coloured) storage areas Goods in Dispatch bay Horseshoe or Arrow style Horseshoe style. Image courtesy of www.gosupplychain.com

8. Arrow style

9. The supply chain There are several stages to the process to help retailers ensure they have the right products at the right time. This is called the supply chain. A supply chain is a system of organisations, people, activities, information, and resources involved in moving a product or service from supplier to customer.

10. Example of a retail supply chain

11. Logistics Logistics, also known as distribution, covers the management and organisation of the whole supply chain, from producer to retailer. It includes transporting, sorting, packaging and storing products. Warehouses are the heart of any logistics network.

12. The internal supply chain As well as the external supply chain, that includes suppliers, retailers and logistics, all companies have internal supply chains that contribute to the overall supply chain. This is an example of an internal supply chain: PickerPacker LoaderDispatcher

13. 1.1 Key roles – job descriptions Imagine you see a job for a warehouse operative. What would you expect the job description to be? Write a brief job description for each of the five key roles. What personal qualities might be required?

14. Key roles Key roles in a warehouse’s internal supply chain would be: Picker Packer Loader Dispatcher Stock Controller

15. Personal Protective Equipment (PPE) 1.High Visibility 2.Gloves 3.Safety footwear

16. Goods In First phase of internal supply chain: Checking in deliveries Putting goods into storage Deliveries will arrive on a regular basis and it is important to know what goods are due and when.

17. Delivery times Many logistics warehouses have regular delivery days and times from suppliers, whilst many others have their own distribution depots and delivery vans. Some operate and trade 24 hours a day and will employ ‘twilight shift’ staff.

18. Why is it important to know what is being delivered and when? To ensure there is sufficient staff available deal with delivery quickly and safely. To ensure all the staff have the appropriate training on handling equipment and hygiene. To ensure that there is room for the goods to be stored correctly. To prepare the ‘Goods In’ area for unloading.

19. Preparing for a delivery When the delivery is due Who is delivering What types of goods are arriving The load characteristics The type of handling equipment you will need Where you are going to store it The staff or colleagues you will need to move it How much of the stock is for warehouse storage and how much is for sales floor replenishment

20. 1:2 Goods in MHE Pallet (or pump) Truck EPT (Electronic Pallet Truck) – pedestrian EPT (Electronic Pallet Truck) - ride-on Clamp Truck Counterbalance Forklift

21. 1:3 Receiving a delivery Think about all the considerations when receiving a delivery into the warehouse. Why is it important? Load: what is it & when will it arrive? Area: is it correctly prepared? Are quality & quantity correct? Reporting & recording any variations.

22. Checking at ‘Goods In’ Begin receiving orders by: Confirming the number of cartons match the quantity on the paperwork. Examining the containers for signs of damage, including leaks, tears or broken seals. Verify that the weight matches the amount charged, if necessary.

23. 1:4 Delivery note

24. TRUE or FALSE? The delivery note is from ALL YOU NEED STORES. The delivery is to Brassington Park Depot. The product identifier code for washing soda is 7210012. TROP BREE could mean Tropical Breeze. The goods arrived at the store at ten to two. Three containers were not received. Three pallets of spray starch are supposed to be on this shipment. Two containers of Summer Meadow Fabric Softener are supposed to be on this shipment. This is the first page on the delivery note. Ambient means that products must be kept cold.

25. Quality checks

26. Did you know…..? Some continental lorries have logs which record the temperature during a long journey from distribution depots abroad. You will need to check the temperature information prior to the security seal being broken on the vehicle. If the temperature is found to have fallen below a set temperature during any part of the journey you will have to refuse the delivery and report this immediately to your supervisor or manager. You also need to mark the container so that it cannot be re- delivered, either to your company or another.

27. Why is it important to check the quality of goods when they arrive? To ensure customer satisfaction and warehouse reputation by identifying any faults before they get to customers. To ensure that any poor quality items can be reduced in price and sold. Once the paperwork is signed the goods become the responsibility of the retailer. Not identifying problems at this stage can result is financial losses.

28. Damaged goods In case of damage……… Don’t change or alter the conditions Retain packaging Separate any wet or damaged goods for acceptable goods Note the amount of damage Ensure the carrier is aware of this, writing it on the consignment note Ensure your team leader or supervisor is aware of the situation

29. Signing for goods – Check before you sign!

30. Reporting problems Be sure to obtain a resolution to any problems before continuing to the next process of receiving deliveries. Failure to do so may mean your stock records are wrong.

31. Who do I yell at? Problems and discrepancies should be documented and reported to the team leader. Shortages will need to be discussed with the supplier. Damages should be raised with the transport company making the delivery.

32. ‘Goods In’ is a high-risk area! Rubbish is a fire risk, a slip or trip hazard and it may attract vermin or damage equipment Stock items can disappear Staff might help themselves - This is called GRAZING GRAZING is THEFT Those caught might expect immediate dismissal!

33. Summary Functions of a warehouse. Supply chain. Importance of knowing what is being delivered and when. Preparing for a delivery. Goods in MHE equipment. Checking the quality and quantity of goods received. Reporting variations in deliveries and damaged goods.

34. Warehousing and Storage Principles Session 1 – Introduction to the Supply Chain Day 1 / AM