1. Provide your UConn Credentials 1 1 3 3 2 2 This tells us WHO is having the problem

2. 1 1 WHERE is the problem? Choice of most likely ways a student would think of the “Where” This choice is the closest buildings to where the person is standing, by name

3. WHAT is the problem? Pick from common problems or type your own Now we know WHO, WHERE and WHAT

4. Confirm the details and add a Photo if desired Click Send and the Service Request lands on Work Order Control’s Workbench

5. *Placeholder Replace this with the iPad view Each Shop has a mobile responsive dashboard and Jonathan’s request would immediately show as a NEW request for General Maintenance

6. We monitor incoming work many different ways. This view focuses on new request coming from the mobile site

7. Simply adding a picture turns “Repair retaining wall” into something much easier to respond to

8. More then 3,700 service requests from mobile this school year.

9. ?