1. CUNA Mutual Group Proprietary Reproduction, Adaptation or Distribution Prohibited © 2014 CUNA Mutual Group, All Rights Reserved. Uncovering Bias in Recruiting Allison Osting, Director, Talent Acquisition Angela Russell, Manager, Diversity and Inclusion April 20, 2016

2. 2 What is unconscious bias?

3. 3 Why did we do this? Our Mission: At CUNA Mutual Group, diversity and inclusiveness are critical parts of our business strategy. We leverage each employee’s unique contributions to enhance business performance. Our commitment is to: Foster a culture where all employees can contribute, advance and feel valued Attract and retain a diverse workforce Hold leaders and employees accountable to promote diversity and inclusion in all teams Our Vision: To create financial security for credit unions and the diverse members we serve every day.

4. 4 What did we do? Created Awareness & Understanding Equity, diversity & inclusion Implicit vs explicit bias Via training and discussions Process Review Held 3 sessions (2 hrs each) with entire recruiting team Step-by-step review of process flow Identified potential areas of bias Brainstormed solutions Recommendations Mgr tools Recruiting tools Screening & interviewing Job descriptions Selection Sourcing

5. 5 Questions?

6. 6